Customer Engineer - UPS/AC Power

Vertiv; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading company in power solutions is seeking a dedicated technician responsible for the startup, maintenance, and emergency repairs of UPS and power distribution equipment. The role requires exceptional customer service and compliance with safety standards, perfect for self-starters with a technical background in Electrical or Electronics Engineering.

Competenze

• Experience in technical service or test environment of AC Power equipment essential.
• Previous field service experience essential.
• Clean valid driving licence required.

Mansioni

• Respond to all assigned service calls professionally.
• Perform work in accordance with safety policies.
• Maintain communication with Call Control and complete daily paperwork accurately.

Conoscenze

Customer service

Strong communication

Self-starter

Organizational skills

Formazione

HNC/HND in Electrical/Electronics Engineering

Strumenti

Computer Literate

Descrizione del lavoro

POSITION SUMMARY

Responsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Controland the department Manager/Supervisor.

RESPONSIBILITIES

• Respond, in a professional manner, to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Ensure spare parts are properly accounted for using established parts procedures.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% .
• Assist call control to schedule, plan and complete any works as required, using established work flow procedures.
• Keep call control informed of your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Support company vision and management decision.
• Ensure that all ISO 9001:2000 agreed processes are followed.
• Keep company vehicle clean and properly maintained.
• You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.
• Work as part of the service team.
• Follow up and follow through with any and all assigned tasks.
• Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible
• Ensure availability to work during weekend and nights
• Report sales or service leads to the proper department via the correct process.
• The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself

QUALIFICATIONS

• HNC/HND in Electrical/Electronics Engineering or equivalent
• Experience of working in a technical service or test environment of AC Power equipment essential
• Computer Literate (All office associated programs such as, word, excel, outlook)
• Previous field service experience essential
• Excellent customer service skills
• Strong communication skills
• Self starter, ability to plan , organise and manage time effectively with an ability to work under pressure
• Clean Valid driving licence

WORKING CONDITIONS:

• A significant amount of after hours and weekend work, frequently scheduled with little notice
• Travel on a daily basis to and from customer sites
• Will be required to stay away from home or travel long distances.
• Occasional heavy lifting required
• You will be expected to operate as part of a team
• Participate on the 24/7 on call rota.
• May be required to travel abroad from time to time.
• You will be supplied with a Company uniform, which must be warn at all times while working.