Customer Engineer - Thermal

JR Italy; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technician to manage the startup, maintenance, and emergency repairs of Air Conditioning products. This role requires excellent communication skills to build rapport with customers and team members, while maintaining high standards of service. The ideal candidate will have a strong technical background in Air Conditioning, be self-motivated, and capable of working under pressure. With a focus on customer satisfaction and teamwork, this position offers opportunities for growth and development in a dynamic environment. If you're ready to take on challenges and make a difference, this role is for you.

Servizi

Company Uniform

Company Vehicle

Flexible Working Hours

Competenze

• Experience in technical service or test environment for Air Conditioning.
• Self-starter with strong planning and organizational skills.

Mansioni

• Respond professionally to service calls and perform maintenance on Air Conditioning systems.
• Maintain communication with management and ensure compliance with safety policies.

Conoscenze

Technical Service Skills

Time Management

Problem Solving

Communication Skills

Formazione

High School Diploma or Equivalent

Strumenti

Microsoft Office (Word, Excel, Outlook)

Descrizione del lavoro

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Please apply in English and note sponsorship is not available for this position.

SUMMARY

Responsible for Start Up, maintenance and emergency repairs of Vertiv Air Conditioning products, as well as other contracted systems. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

DUTIES & RESPONSIBILITES

• Respond, in a professional manner, to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Ensure spare parts are properly accounted for using established parts procedures.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Assist call control to schedule, plan and complete any works as required, using established work flow procedures.
• Keep call control informed of your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Support company vision and management decision.
• Ensure that all ISO 9001:2000 agreed processes are followed.
• Keep company vehicle clean and properly maintained.
• You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.
• Work as part of the service team.
• Follow up and follow through with any and all assigned tasks.
• Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible.
• Ensure availability to work during weekends and nights.
• Report sales or service leads to the proper department.
• Provide a positive influence to peers.
• Provide on-site technical assistance with difficult problems.
• Work closely & assist department supervisors, salesman, contracts engineer & managers with their day-to-day operational duties.
• Attend customer meetings as required.
• The employee ensures that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself.

QUALIFICATIONS & EXPERIENCE

• Experience of working in a technical service or test environment of Air Conditioning equipment essential.
• Computer Literate (All office associated programs such as Word, Excel, Outlook).
• Previous field service experience essential.
• Self-starter, ability to plan, organise and manage time effectively with an ability to work under pressure.
• Clean Valid driving license.

WORKING CONDITIONS:

• A significant amount of after hours and weekend work, frequently scheduled with little notice.
• Travel on a daily basis to and from customer sites.
• Will be required to stay away from home or travel long distances.
• Occasional heavy lifting required.
• You will be expected to operate as part of a team.
• Participate on the 24/7 on-call rota.
• May be required to travel abroad from time to time.
• You will be supplied with a Company uniform, which must be worn at all times while working.