Customer Engineer AC Power

Vertiv; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Vertiv seeks a Customer Engineer for AC Power in Milan, Italy, responsible for service calls, maintenance, and customer rapport. Candidates should have a background in Electrical/Electronics Engineering, technical service experience, and strong communication skills. Join a dynamic team committed to safety and teamwork.

Competenze

• Experience in a technical service or test environment of AC Power equipment essential.
• Previous field service experience necessary.
• Valid clean driving license required.

Mansioni

• Respond to all assigned service calls professionally.
• Maintain spare parts accounting per established procedures.
• Schedule and complete works using established procedures.

Conoscenze

Customer service

Communication

Planning

Organizing

Time management

Formazione

HNC/HND in Electrical/Electronics Engineering or equivalent

Descrizione del lavoro

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At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $ billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are currently seeking a Customer Engineer - AC Power to join our dynamic team in Milan, Italy!

What will be your role in your team?

As a Customer Engineer, you will play a pivotal role in startups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

What specific responsibilities will you have within your team?

• Respond, in a professional manner, to all assigned service calls while on duty.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Ensure spare parts are properly accounted for using established parts procedures.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Assist call control to schedule, plan and complete any works as required, using established work flow procedures.
• Keep call control informed of your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Work collaboratively within the service team.
• Follow up and follow through on all assigned tasks.
• Submit daily paperwork accurately and promptly, ensuring thorough debriefing in Wireless Field Service.
• Ensure availability to work during weekend and nights.

What are the keys to your success?

• HNC/HND in Electrical/Electronics Engineering or equivalent;
• Experience of working in a technical service or test environment of AC Power equipment - essential;
• Previous field service experience - essential;
• Excellent customer service and communication skills;
• Strong customer service and communication skills;
• Self starter, ability to plan, organize and manage time effectively with an ability to work under pressure;
• Clean Valid driving license.

If YOU embody these qualities and believe you are the ideal candidate, we invite you to apply and embark on building your future career in a thriving and supportive environment!

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.