Customer Engineer

Lantek; Cherasco; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A global software solutions company in Cherasco is seeking a CAM Customer Engineer to assist customers with CAD/CAM software. Responsibilities include troubleshooting, customer training, and project support. Candidates should have a technical background, preferably in Computer Engineering, and knowledge of manufacturing processes. Advanced English skills are required, along with good interpersonal abilities and a customer-oriented approach. The role may involve some travel.

Competenze

• Experience in technical projects involving software in an industrial environment.
• Knowledge of manufacturing processes in the Sheet Metal industry.
• Knowledge of Lantek systems would be desirable.

Mansioni

• Consult and provide support on issues related to Lantek software.
• Support small/medium CAD/CAM projects.
• Train customers and employees in Lantek systems.

Conoscenze

Advanced level of English

Good interpersonal skills

Customer oriented-approach

Goal-oriented work

Formazione

Technical background in Computer Engineering or IT

Strumenti

Microsoft environment (Windows, IIS, SQL)

SQL Server

Descrizione del lavoro

ABOUT US

Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory.

Lantek has more than 35 years of experience and more than 400 professionals spread around the world. Our offices are present in 16 countries worldwide, besides a significant presence in Spain, where HQ located.

Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multi-vendor platform.

ABOUT THE ROLE

As part of the Operations team, this role will assist our customers. The CAM Customer Engineer will diagnose and troubleshoot CAD/CAM software-related problems, help our customers install applications and programs, assist them with computer issues and explain technical details.

Duties & Responsibilities

The main duties are:

• Consult, specify, install, configure, and provide support on issues related to: Lantek systems software suite, Database server and Postprocessors.
• Support and implement small/medium customer projects in the CAD/CAM area.
• Define solutions in exchange with customers.
• Create specifications according to the customer's requirements.
• Train customers and employees in Lantek systems (on-site and online).

Education & Experience

• Technical background, preferably Computer Engineering or IT field.
• Experience in technical projects involving software in an industrial environment.
• Knowledge of Microsoft environment (Windows, IIS, SQL).
• Knowledge of Lantek systems would be desirable.
• Knowledge of manufacturing processes in the Sheet Metal industry.
• Knowledge of databases: databases management, SQL Server.

Skills & Abilities

• Advanced level of English.
• Good interpersonal skills.
• Ability to understand and evaluate customer expectations.
• Customer oriented-approach.
• Goal-oriented work within the framework of project implementation.
• Willingness to travel.

Disclaimer: The data controller of your personal data is Lantek Sheet Metal Solutions, S.L.U with tax identification number B-01395698. Your personal data will be collected and processed according to all applicable regulations and specifically to GDPR 2016/679 and Organic Law 3/2018 of the 5th of December. Your personal data will be collected for the purpose of evaluating your application for the selection process and will be kept for the terms established by law. We remind you that you can exercise your rights of access, rectification, deletion, limitation of processing and portability by writing to [e-mail]. We also inform you that your data will not be subject to automated individual decisions or transfers to countries outside the EEA. For more information you can consult our privacy policy athttps://www.lantek.com/us/legal