Customer Engagement Partner -IBD Centro

Biopharma Careers; Lombardia; Remote; EUR 41,000 - 66,000; Full time

Benefits offered by this job

Annual bonus

Vacation days

Parental leave

Bereavement leave

Well-being reimbursement

Job summary

Johnson & Johnson Italy is hiring a Customer Engagement Partner - IBD Centro to strengthen engagement with healthcare professionals across Emilia Romagna, Toscana, Umbria, Marche, Abruzzo, Molise and Sicilia. You will build trusted relationships, deliver insights, and ensure compliant disease education in collaboration with cross-functional teams.

The role covers Southern Italy regions including Abruzzo, Marche, and Sicilia.

Qualifications

• University degree in a scientific discipline.
• 1–3 years experience in the pharmaceutical industry (e.g. field, marketing or related roles).
• Fluency in English and Italian.
• Experience in customer-facing or cross-functional roles is preferred.
• Master in pharma marketing is considered a plus.
• Measured on engagement quality, coverage, frequency, and insight contribution.
• Eligible for variable compensation (commission/bonus).

Responsibilities

• Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs).
• Deliver structured, high-value interactions aligned with customer needs and portfolio priorities.
• Develop engagement plans and contribute to customer segmentation and targeting activities.
• Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders.
• Act as a key point of contact to ensure appropriate and compliant customer support.
• Collaborate with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement.

Skills

Interpersonal skills

Communication

Analytical thinking

Cross-functional collaboration

Sales

Education

University degree in a scientific discipline

Master in pharma marketing (preferred)

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales – Immunology (Commission)

Job Category:

Professional

All Job Posting Locations:

Milano, Italy

Job Description:

The Customer Engagement Partner -IBD Centro (Emilia Romagna, Toscana, Umbria, Marche , Abruzzo, Molise and Sicilia) is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.

The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner.

The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy. This role will cover South Italy: Abruzzo, Marche, Sicilia, Puglia, Calabria.

Key Responsibilities

1. Customer Engagement & KOL Management

Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)

Deliver structured, high-value interactions aligned with customer needs and portfolio priorities

Develop engagement plans and contribute to customer segmentation and targeting activities

Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders

Act as a key point of contact to ensure appropriate and compliant customer support

2. Disease Education & Narrative Activation

Support the consistent use and adaptation of approved disease education materials

Reinforce key scientific and educational messages during customer interactions, within compliance guidelines

Collaborate on the refinement of disease education approaches and materials based on field feedback

3. Educational Initiatives & Program Support

Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities)

Contribute to the execution of approved educational programs and events

Provide feedback on program effectiveness to support continuous improvement

Collaborate with internal stakeholders to ensure scientific and compliance alignment

4. Cross-Functional Collaboration

Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement

Align, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customers

Contribute to the translation of strategy into effective field execution

5. Strategic Contribution & Opportunity Identification

Identify opportunities to improve engagement quality within assigned geographies or customer segments

Support the identification of emerging stakeholders (e.g. future clinical leaders)

Contribute to the continuous evolution of customer engagement models and practices

Skills & Competencies

Strong interpersonal and communication skills

Ability to actively listen, interpret, and synthesize information

Analytical mindset with ability to translate insights into action

Cross-functional collaboration and stakeholder management

Sound judgment and adaptability in a dynamic environment

Understanding of compliance frameworks governing the pharmaceutical industry

Qualifications

Required

University degree in a scientific discipline

Experience in the pharmaceutical industry of around 1-3 years (e.g. field, marketing or related roles)

Fluency in English and Italian

Preferred

Experience in customer-facing or cross-functional roles

Master in pharma marketing is considered a plus

Additional Notes

Measured on engagement quality, coverage, frequency, and insight contribution.

Eligible for variable compensation (commission/bonus) linked to selected KPIs (e.g. engagement effectiveness, insight impact, contribution to brand activation).

Required Skills:

Preferred Skills:

Account Management, Business Behavior, Clinical Experience, Competitive Landscape Analysis, Cross-Functional Collaboration, Cultural Competence, Customer Centricity, Data Savvy, Developing Partnerships, Immunology, Market Knowledge, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Problem Solving, Product Knowledge, Sales, Sales Enablement, Sales Trend Analysis, Strategic Sales Planning

The anticipated base pay range for this position is:

€41.400,00 - €65.665,00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.