Customer Engagement Manager - Dermatology

Experteer Italy; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global pharmaceutical leader seeks a Customer Engagement Manager in Dermatology to lead innovative digital campaigns and marketing strategies in Milan. The ideal candidate will have experience in the pharmaceutical industry, excellent analytical and communication skills, and be fluent in Italian and English. Join a dynamic team dedicated to improving customer experiences and enhancing commercial performance.

Servizi

Health and wellbeing benefits

Parental leave

Career development opportunities

Competenze

• Pharmaceutical industry experience, preferably in dermatology marketing.
• Experience in customer-facing roles is a plus.
• Proficiency in digital tools and platforms.

Mansioni

• Develop and execute multi-channel brand strategy in dermatology.
• Support implementation of national and regional marketing projects.
• Lead customer journey mapping and persona development.
• Promote digital tools to enhance execution.
• Define and monitor KPIs for campaign effectiveness.

Conoscenze

Strong analytical skills

Project management

Stakeholder engagement

Communication skills

Strategic thinking

Fluency in Italian and English

Formazione

Bachelor's degree

Advanced degree

Strumenti

Excel

PowerPoint

Descrizione del lavoro

Overview

Customer Engagement Manager Dermatology — Location: Milano, Italy.

The Customer Engagement Manager-Dermatology will lead and support the development of innovative digital campaigns and multichannel marketing strategies in the dermatology area. The role works cross-functionally to improve customer experience, support national and regional projects, and enhance commercial performance. You\'ll collaborate with product managers, commercial excellence, and the brand team in a high-performing and agile environment.

Sanofi Specialty is the Sanofi Global Business Unit focused on Immunology, Oncology, Rare Diseases and Multiple Sclerosis. Our purpose is to help people with debilitating and complex illnesses, both complicated to diagnose and cure. Specialty is committed to discovering extraordinary treatments and instilling hope for patients and their families worldwide.

Main Responsibilities

• Develop and execute multi-channel brand strategy, content, and campaigns in the dermatology area.
• Support implementation of national and regional marketing projects in collaboration with cross-functional teams.
• Lead customer journey mapping, segmentation, and persona development to drive targeted engagement.
• Promote adoption of digital tools and platforms (e.g., 1CRM, CLM, Content Localization Hub) to enhance go-to-market execution.
• Act as the focal point for global go-to-market activities within the therapeutic area.
• Define and monitor KPIs for campaign effectiveness and implement improvements.
• Advocate for agile culture within the team and support change management initiatives.

About You

• Experience: Pharmaceutical industry experience, preferably in dermatology marketing; experience in customer-facing roles is a plus.
• Soft and technical skills: Strong analytical, project management, and communication skills, stakeholder engagement, Excel and PowerPoint proficiency, teamwork in matrix environments, strategic thinking, proactive mindset.
• Education: Bachelor\'s degree required; advanced degree preferred.
• Languages: Fluency in Italian and English (spoken and written).

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it\'s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks\' gender-neutral parental leave.
• #LI-EUR, #LI-Hybrid

Pursue progress, discover extraordinary. Better is out there. Better medications, better outcomes, better science. But progress doesn\'t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let\'s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!