Customer Development Representative (SaaS Enterprise Solution)

Sherpany AG; Parma; Remoto; EUR 30.000 - 48.000; Tempo pieno

Descrizione del lavoro

Sherpany AG, a forward-thinking tech company, seeks a Customer Development Representative in Italy to enhance customer engagement and drive growth. The role emphasizes relationship-building, research for upselling opportunities, and effective communication. Join a dynamic team that supports professional growth and values creativity and well-being, all within a remote-first culture.

Servizi

Flexible working hours

Remote-first culture

Funding for trainings and courses

Support for mental well-being

Cutting-edge tools including Apple MacBooks

Competenze

• Experience in Customer Development, Customer Success, Key Account Management, or Business Development.
• Fluency in French (native level) and English; German is a plus.

Mansioni

• Conduct consultative conversations to identify opportunities and challenges.
• Build and maintain trust-based relationships with key customer stakeholders.
• Collaborate with teams to develop strategic growth initiatives.

Conoscenze

Communication

Organizational Skills

Relationship Building

Proactive Attitude

Descrizione del lavoro

We are SHERPANY - a young, award-winning tech company headquartered in Zurich. With our cloud-based SaaS solution, we’re revolutionizing how leadership teams run meetings — turning them from time-wasters into value creators. Our platform streamlines meeting management and decision-making across Europe. Our in-house developed solution is used by leading mid-sized to large enterprises across all industries — including Axpo, Emmi, Esprit, Swisscom, Swiss Re, and many more.

As part of our growing Customer Success Team , we’re looking for an ambitious and driven Customer Development Representative to join us remotely. Our team is remote-first and spread across the continent — so you can work wherever you feel most productive and comfortable. Your home base (tax residence) should be in Germany, Italy, Switzerland, or Portugal .

What you’ll be doing :

• Be part of a passionate Customer Success Management team that’s focused on growing and retaining our customer base.

Proactively research and identify upselling, cross-selling, and expansion opportunities within our existing portfolio.

Initiate contact with new stakeholders and decision-makers by tailoring outreach to their needs and clearly articulating the value of Sherpany.

Conduct consultative conversations to uncover challenges and opportunities — and continuously improve our outreach playbooks and best practices.

Build strong, trust-based relationships with key customer stakeholders, becoming a reliable point of contact for growth initiatives.

Collaborate with Key Account Managers and Customer Success Managers to develop strategic growth plans and share market insights.

Support the creation of tailored proposals that deliver real value to our customers.

What you bring to the team :

• First experience in roles like Customer Development , Customer Success , Key Account Management , or Business Development .

Excellent communication skills and the ability to quickly build trust with internal and external stakeholders.

A proactive, hands-on attitude and a strong sense of ownership.

You’re a true hunter — you know how to open doors and build relationships with new contacts.

Strong organizational skills and the ability to manage multiple projects at once.

Fluent in French (native level) , and English . German skills are a plus, but not a must.

Not sure you tick every box? No problem — we hire for attitude! If you’re excited about this role and think you have what it takes, we’d love to hear from you.

Why Sherpany?

• Be part of an international company with flat hierarchies , where your ideas are welcomed and your impact is visible.

We value work-life balance : enjoy flexible working hours, remote-first culture, and the option to take unpaid leave after your first year.

We support your personal and professional development with funding for trainings, courses, and other learning opportunities.

Your mental well-being matters — we partner with nilo.health to support your wellness journey.

We work with cutting-edge tools and Apple MacBooks , which are provided to you from day one.

Culture is everything to us — expect regular team events and a values-driven, supportive environment.

Our application process :

• Submit your application online
• First interview with Laura, Talent Acquisition (30 mins)
• Second interview with Roby, Head of Expansion & Account Management (30 mins)
• Role play & discussion with Roby and our VP Customer Success (45 mins)
• Offer

I'm excited to e-meet you soon! : -)

Laura Wieckhorst

Talent Acquisition Specialist

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