Customer Care Specialist (m/f/d)

TN Italy; Milano; Ibrido; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

A forward-thinking company is seeking a Customer Care Specialist to join its expanding Sales team in Italy. This role involves supporting customer service and sales processes while maintaining accurate customer data. With a focus on collaboration, you will proactively market the company's services and assist in achieving revenue goals. The position offers flexibility with mobile working options and a variety of perks, including a fitness program and a company pension plan. If you have a passion for customer service and a desire to make an impact, this opportunity is perfect for you.

Servizi

Mobile Working

Flexible Working Hours

Fitness & Health Program

Company Pension Plan

Permanent Employment

Competenze

• 1-5 years of relevant work experience is desirable.
• Completed commercial or technical vocational training.

Mansioni

• Support the sales process and customer service for existing customers.
• Independently process customer inquiries and maintain CRM data.

Conoscenze

Customer Service Skills

Communication Skills

Attention to Detail

Sales Experience

Proficiency in Italian

Proficiency in English

Formazione

Commercial or Technical Vocational Training

Studies in Marketing/Sales

Strumenti

Salesforce

Workday

Descrizione del lavoro

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BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia, and North America, CSA Group tests, inspects, and certifies a wide range of products—from everyday household items to leading-edge technology—to meet exacting requirements for safety, performance, and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

For the further expansion of our Sales team in Italy, we are looking for a

Customer Care Specialist (m/f/d)

Responsibilities:

• Support the sales process and customer service for national and international existing customers in the testing, inspection, and certification (TIC) area.
• Independently process customer inquiries, including preparation of proposals and tracking open quotations until receipt of order.
• Record and maintain accurate customer master data in the CRM system.
• Assist in achieving company goals and increasing revenues.
• Proactively market CSA's portfolio of services to existing customers in collaboration with the marketing team.
• Occasional client/trade show visits and involvement in client events.
• Completed commercial or technical vocational training, technical business management, or studies in marketing/sales or comparable fields.
• 1-5 years of relevant work experience is desirable.
• Knowledge of Salesforce and Workday is an advantage.
• Knowledge of the testing and certification industry is an advantage.
• Excellent knowledge of Italian and English (written and spoken).
• Strong customer service skills, high service orientation, and communication skills.
• Attention to detail and ability to handle multiple tasks/projects simultaneously.
• Independent and result-oriented working style.

What we offer:

• An interesting and varied job in the sales area to support the continuous growth of CSA Group.
• Function as internal sales and customer contact for all commercial-related topics.
• Possibility of mobile working and flexible working hours.
• Fitness & Health Program for a relaxed balance to the daily work routine.
• Company pension plan.
• Permanent employment and a future-proof job.