Customer Care Specialist (German speaking)

Alpinestars S.p.A; Arezzo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in motorsports apparel is seeking a German-speaking Customer Care Specialist to enhance the online experience for customers. The role involves supporting inquiries through email and live chat, ensuring quality interactions, and improving customer satisfaction. Ideal candidates will have experience in customer service, strong communication skills, and an interest in motorsports.

Competenze

• Previous experience in a similar role.
• Excellent knowledge of German and English, any other language is a bonus.
• Interest in the motorsports industry complements the profile.

Mansioni

• Ensure a seamless customer experience via email and live chat.
• Resolve customer inquiries efficiently to satisfaction.
• Collaborate with other departments to address customer concerns.

Conoscenze

Communication

Problem-solving

Interpersonal Skills

Proactivity

Flexibility

Strumenti

MS Office

Shopify

Gorgias

Descrizione del lavoro

Customer Care Specialist (German speaking)

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Company Description

Alpinestars is the leading global performance motorsports apparel, protection, and footwear manufacturer. For over 55 years, the company has been providing the world’s best athletes and motorsports enthusiasts with technologically advanced products that fuse protection, innovation, and style.

We are now looking for a German-speaking Customer Care Specialist to join our E-commerce team. As a Customer Service Specialist, you will be the first point of contact for our customers, supporting them throughout their online shopping experience. The ideal candidate is a problem solver, has excellent communication skills, and has a customer-first mindset.

Position

Key Responsibilities :

• Ensuring a seamless customer experience by interacting with customers through email and live chat.
• Resolve customer inquiries efficiently and to the customer's satisfaction.
• Continuously looking for ways to improve the customer experience based on feedback.
• Supporting the E-commerce team in improving the online customer experience.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Collaborating with other departments to address customer concerns and enhance the overall customer experience.
• Staying up-to-date with product knowledge, company policies, and e-commerce trends.
• Supporting in translating website content.

Requirements

Qualifications and Requirements :

Previous experience in a similar role.

Interest in the motorsports industry completes the profile.

Good MS Office Knowledge.

Excellent knowledge of German and English, any other language is a bonus.

Excellent interpersonal and communication skills, proactivity, flexibility, and problem-solving.

Experience with Shopify and / or Gorgias is a plus.

The position is available in Asolo (TV), Italy.

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