Customer care specialist - Direct Consumer ENGLISH NATIVE SPEAKER

JR Italy; Treviso; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An innovative company in Treviso is seeking a Customer Care Specialist to enhance the buying experience for customers in the UK market. This role involves providing pre-sales and post-sales support, managing inquiries across various platforms, and ensuring compliance with KPIs. With a focus on customer satisfaction, the ideal candidate will possess excellent communication skills and a strong problem-solving ability. Join a forward-thinking team dedicated to making a difference in customer care and enjoy the opportunity to grow in an inspiring environment.

Competenze

• Native English speaker with advanced spoken and written skills.
• Previous experience in customer service preferred.

Mansioni

• Provide pre-sales support via phone, email, and live chat.
• Handle post-sales support, including order status inquiries and issue resolution.

Conoscenze

Customer Service Experience

Communication Skills

Problem-Solving

Empathy Skills

Fluency in German or French

Strumenti

SAP

Salesforce

Descrizione del lavoro

Customer Care Specialist - Direct Consumer (English Native Speaker) - Treviso

STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience. We are innovative, trend-aware, and visionary, committed to inspiring our customers. Join our expanding team and bring your ideas to make a difference.

Based in Castelfranco Veneto, as a Customer Care Specialist for the UK market, you will handle end-consumer inquiries across various contact points within our Customer Care Centre.

Key Responsibilities

1. Provide pre-sales support via phone, email, and live chat, guiding customers to suitable products and enhancing their buying experience.
2. Handle post-sales support, including order status inquiries, issue resolution, and coordination with warehouse and couriers.
3. Manage B2C contacts across marketplace platforms, ensuring KPI compliance.
4. Process product returns and replacements.
5. Handle complaints and claims effectively.
6. Report and communicate product and service issues to relevant departments.

Requirements

• Native English speaker with advanced spoken and written skills.
• Fluency in German or French and Italian is a plus.
• Previous experience in customer service.
• Proficient in PC use; SAP or Salesforce knowledge is preferred.
• Excellent communication, listening, and empathy skills.
• Strong problem-solving abilities.

Personal Attributes

• Customer-oriented mindset, especially towards private customers.
• Reliable with sales aptitude.
• Effective communicator across various channels.
• Organized and capable of managing complex processes.

Interested? Learn more about our values here. Candidates must submit applications with GDPR authorization (EU Reg. 679/2016). We welcome applicants of all genders.