Customer Care Specialist

Haier Smart Home UK&I Ltd; Vimercate; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global company in major appliances is seeking a Customer Care Specialist in Vimercate, Italy. You will play a vital role in enhancing customer experience by providing informed support, managing inquiries, and collaborating with product teams. The ideal candidate will possess a bachelor's degree, experience in customer care, and strong problem-solving and communication skills. Join us in fulfilling our mission to exceed customer expectations and improve services continuously.

Competenze

• Experience in organized and structured customer care environments.
• Ability to collaborate across departments and teams.
• Fluent in English (both written and spoken).

Mansioni

• Drive a seamless customer experience that creates positive sentiment for our brand.
• Provide informative support and tailored recommendations to customers.
• Maintain accurate records of customer interactions and steps taken to resolve issues.

Conoscenze

Problem-solving ability

Communication skills

Empathy

Formazione

Bachelor's degree in a related field

Descrizione del lavoro

Job Posting Title

Customer Care Specialist

The challenge

An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.

We are looking for an individual who demonstrates the core values of the Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

What you will do

We are looking for an individual who can bridge the gap between what our customers need and what we’re delivering, helping to meet and exceed their expectations.

As Customer Care Specialist you will be dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.

• Drive a seamless customer experience that creates positive sentiment for our brand

• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers

• Collaborate with our customer-success and product teams to drive constant improvement

• Maintain accurate records of customer interactions and steps taken to resolve issues

• Manage customer conversations across our support channels (in-store, online, and via phone)

• Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support

• Proactively take steps to enhance the customer experience

• Share relevant customer feedback to help us improve our offerings

• Evaluate our customer support processes, devise improvements, measure results, and iterate

• Report on key customer service metrics and identify noteworthy trends

What you need to succeed

Must have

Education: Degree, bachelor in a related field

Professional Experience: Experience in the relevant sector, in organized and structured customer care environments

Languages:English both written / spoken

Soft skills: Problem-solving ability, backed by good judgement, ability to collaborate across departments and teams, friendly and empathetic demeanor, communication skills

#LI-MV1

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

About Us

Haier Europe is part of the Haier Smart Home, the No. 1 company globally in major appliances and among the Fortune's Global 500 and World's Most Admired Companies. Haier Smart Home has a network of 10 R&D centers, 71 research institutes, 35 industrial parks, 143 manufacturing centers and a sales network of 230,000 nodes around the world.
We are the world's only IoT Ecosystem Brand that has been ranked in the Kantar BrandZ Top 100 Most Valuable Global Brands for 5 consecutive years. We also ranked as the #1 Global Major Appliances Brand according to Euromonitor International for 15 consecutive years.
In 2023, we achieved revenues of approximately € 33.6 billion. In Europe, under our high-end brands, including Candy, Haier and Hoover, we are designing the new era of living by offering our household solutions and scenarios to over 45 markets in Europe and beyond. Haier Europe is headquartered in Vimercate (MB), Italy. More information is available on corporate.haier-europe.com.