Customer Care Specialist

Haier; San Maurizio; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Un'importante opportunità per un Customer Care Specialist è disponibile presso un leader di settore in Lombardia. La figura sarà responsabile della gestione dell'esperienza cliente e della risoluzione delle problematiche, lavorando in un ambiente collaborativo per migliorare costantemente i servizi offerti.

Competenze

• Esperienza nei settori del customer care organizzato e strutturato.
• Capacità di problem-solving supportata da buon giudizio.
• Comportamento amichevole e empatico.

Mansioni

• Gestire l'esperienza del cliente per creare un sentimento positivo del marchio.
• Collaborare con i team di customer success e prodotto per miglioramenti continui.
• Mantenere registri accurati delle interazioni con i clienti e dei passaggi per risolvere le problematiche.

Conoscenze

Problem-solving

Collaborazione

Empatia

Comunicazione

Formazione

Laurea in un campo correlato

Descrizione del lavoro

An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.

We are looking for an individual who demonstrates the core values of the Haier’s attitude : entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

What you will do

We are looking for an individual who can bridge the gap between what our customers need and what we’re delivering, helping to meet and exceed their expectations.

As Customer Care Specialist you will be dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.

Drive a seamless customer experience that creates positive sentiment for our brand

Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers

Collaborate with our customer-success and product teams to drive constant improvement

Maintain accurate records of customer interactions and steps taken to resolve issues

Manage customer conversations across our support channels (in-store, online, and via phone)

Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support

Proactively take steps to enhance the customer experience

Share relevant customer feedback to help us improve our offerings

Evaluate our customer support processes, devise improvements, measure results, and iterate

Report on key customer service metrics and identify noteworthy trends

What you need to succeed

Must have

Education : Degree, bachelor in a related field

Professional Experience : Experience in the relevant sector, in organized and structured customer care environments

Soft skills : Problem-solving ability, backed by good judgement, ability to collaborate across departments and teams, friendly and empathetic demeanor, communication skills

LI-MV1

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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Customer Care Specialist • Lombardia, Vimercate, Italia