Customer Care Specialist

FirstMed Rome is hiring! We are looking for enthusiastic Customer Care Specialists who can support the team on alternating days from Monday to Sunday.

This job has the following shifts during the week:

• Morning shift (8.30 - 13.30)
• Afternoon shift (14.30 - 19.30)

Additionally, it has the following shift on Sundays:

• Morning shift (9.00 - 15.30)

We offer flexible scheduling to accommodate your personal obligations, summer break plans, or other commitments.

If you are fluent in both English and Italian and would like to start your career at our dynamically growing medical company, here is the deal!

We’d like you to:

• Answer messages coming through the website, email, live chat, and WhatsApp, responding to patients’ questions, canceling and rescheduling appointments as necessary according to clinic protocols.
• Register patients accurately and in a timely manner, ensuring all information is correct, insurance is verified at the time of registration, and all applicable signatures are obtained.
• Make calls and communicate with insurance providers for insurance patients to get information about the patients’ health care coverage.
• Coordinate with doctors for their schedules for patients’ visits, sharing patients’ exams and other visits prescribed by the doctor.
• Take clear and accurate messages on behalf of other departments and maintain a good working relationship and effective communication with them.
• Show consideration in interactions with patients and other healthcare team members by demonstrating listening skills and cooperation. Communicate and interact with others in a professional, responsible, cooperative, and positive manner.
• Help craft the FirstMed customer journey working closely with the executive team and operations department.
• Scout for the most relevant events to boost company awareness and take part in these events as a FirstMed representative.

In return we will give you:

• The freedom to act on your own ideas and prove their value (we are big believers in ownership).
• A platform to become the best in the world at what you do, with a bunch of awesome like-minded people.
• An opportunity to join a fast-growth international private healthcare company.
• A chance to help shape the team and culture and play a vital role in the growth and development of the company.

Requirements:

We want motivated, hard-working, proactive individuals to join us ASAP. To land this job, you need a few things:

• Strong desire to learn along with a professional drive.
• Excellent verbal and written communication skills - C1 English, at least B2 Italian.
• Project management skills are critical. A pro-active, charismatic, and consultative approach is essential.
• Ownership & Accountability mixed with a laser-focused attention to detail and skyrocketing organizational skills.
• Attitude. Have fun, all the time. Being fluent in sarcasm - nice to have :)

If you tick a few of these boxes, we’d like you to get in touch. And feel free to suggest any other boxes that could help us be better and get to know you more.

To make things as smooth as possible, please ensure your CV is in English.

About FirstMed:

FirstMed opened in Budapest in 1999 as a small international medical clinic and has grown to become the leading provider of private English-speaking family practice, women’s health, pediatric, and specialist medical services. The clinic serves individuals, families, companies, embassies, tourists, and NGOs. Its success is a result of its highly-qualified and dedicated staff who strive to improve the patient experience through professional consultations, a clean and comfortable environment, a central location, and available insurance and billing options.

FirstMed places a high value on continuing medical education, regularly sending staff to conferences in the United States and around the world to keep current on managing issues with the most innovative techniques in international medicine.