Customer Care Specialist

Whatwapp Entertainment Srl; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Whatwapp Entertainment Srl, azienda leader nel mobile gaming in Italia, cerca un Customer Care Specialist a Milano. Il candidato ideale avrà esperienza in assistenza utenti, capacità comunicative e una buona conoscenza delle tradizioni italiane. Ti uniresti a un ambiente giovane e dinamico, con opportunità di crescita.

Servizi

Politica di Smart Working

Ambiente di lavoro giovane e dinamico

Corsi di inglese con insegnante madrelingua

Ticket ristorante durante il lavoro in ufficio

Eventi di team building interni

Competenze

• Almeno 6 mesi di esperienza in un ruolo simile.
• Proficienza nativa nella lingua italiana.
• Livello di inglese: almeno B1.

Mansioni

• Assistere gli utenti tramite chat interna e fornire supporto tecnico.
• Raccogliere feedback degli utenti per migliorare la gestione delle relazioni con i clienti.
• Analizzare le valutazioni dei giochi concorrenti per migliorare la presenza sociale.

Conoscenze

Buone capacità comunicative

Capacità organizzative

Autonomia

Conoscenza delle tradizioni italiane

Competenze di gestione della community

Descrizione del lavoro

Whatwapp is the leading mobile gaming company in Italy, founded in 2013 by two university students. Today, we have millions of active users each month and continue to grow. We are a team of young, passionate individuals who love games, coding, and design. Our mission is to bring traditional fun to mobile devices and reach everyone who loves evergreen games.

Job Description

• Assist and support users' requests via our internal chat by providing technical support.
• Serve as the first contact point between external users and the product team (designers and developers).
• Collect user feedback to improve customer relationship management.
• Analyze competitor game ratings to enhance our social presence on iOS and Android stores.
• Develop and improve standard processes to ensure high-quality assistance.

Qualifications

• At least 6 months of experience in a similar role.
• Native proficiency in the language the game is based on (Italian).
• English level: at least B1.
• Good communication and writing skills.
• Knowledge of your country's traditions and rituals.
• Good organizational skills.
• Ability to work autonomously.
• Plus: Community management skills.

Additional Information

• Enjoy fun power-ups to enhance your work experience.
• Smart Working policy.
• Young, dynamic, and friendly work environment with growth opportunities.
• Modern HQ office in Milan (M2 - Stazione Garibaldi).
• English courses provided by a native teacher, tailored to your level.
• Monthly panels on Product, Design, Marketing, and Tech to align team goals.
• Workstation with the latest MacBook Pro and display screen.
• Ticket restaurant when working from the office.
• Internal team-building events.
• Relaxation area with sofa, foosball table, and board games.

Customer Care Specialist • Milano, Italia