Customer Care Specialist

everli.com; Milano; Ibrido; EUR 23.000; Tempo pieno

Descrizione del lavoro

Everli, un marché d'épicerie en ligne, recherche un Customer Care Specialist à Milan. Le candidat idéal aura un diplôme en communications, une expérience en service client, et maîtrisera l'italien. Travaillant en équipe, il traitera efficacement les demandes des clients tout en contribuant à l'amélioration des opérations logistiques. Ce rôle offre un contrat de 6 mois avec un salaire brut de 23 000 € par an.

Servizi

Welfare Budget

Grocery discounts on Everli.com

Flexible working conditions

Company Laptop

Competenze

• Expérience antérieure en service client ou opérations (jusqu'à 1 an).
• Maîtrise de l'italien (langue maternelle ou équivalente) et niveau intermédiaire en anglais (B2 ou mieux).
• Disponibilité pour travailler par équipe, y compris les week-ends.

Mansioni

• Gérer les interactions avec les clients et les clients via divers canaux.
• Traiter les problèmes logistiques et les affectations de commandes.
• Maintenir des informations de commande précises dans les systèmes pertinents.

Conoscenze

Problem-Solving

Interpersonal Skills

Flexibility

Formazione

Bachelor’s Degree in Humanities or Communications

Strumenti

Office (Excel)

ZenDesk

Descrizione del lavoro

For our headquarters in Milan , we are looking for a Customer Care Specialist with a strong customer empathy mindset, team working attitude, and excellent communication skills.

The candidate will join our Support and Live Operations team, focusing on the Italian market.

Initially, you will work mainly with Shopper and Customer Live Chat, Orders Assignments, and daily Logistic troubleshooting. You will also participate in training sessions to enhance your skills and potentially work in the Support Area, which includes a deeper understanding of Customer Needs through offline assistance, and tasks like DPO knowledge, Anti-Frauds flows, and collaborations with other departments.

This is a fixed-term contract with work shifts (“turni”), weekend availability, and full-time commitment (40 hours / week). We offer a hybrid contract (1 day at the office required).

Who we are

Everli is Europe’s leading online grocery marketplace and one of its fastest-growing scale-ups, recognized in the Financial Times ranking for four consecutive years. Our mission is to provide a hassle-free grocery experience that customers love and trust. We foster a collaborative, transparent, data-driven culture focused on our mission. Our diverse international team (20+ nationalities) has offices in Italy (Milan & Verona).

What you will do

• Manage daily interactions with Customers and Shoppers via Chat, Email, Phone, Telegram, and Social Networks to assist with all order cycle phases.
• Handle logistics issues and order assignments, collaborating with the Local Operations Team in Italy.
• Process customer orders, inquiries, or complaints as the first line of support, escalating when necessary.
• Maintain accurate order information in relevant systems for tracking, issue detection, and forecasting.
• Proactively execute cash collection according to payment terms and processes.
• Report bugs related to our apps by opening detailed tickets for investigation by our Tech Department.
• Manage product recalls.
• Identify and prevent fraud attempts using dedicated tools to avoid financial or product losses.
• Address technical questions and resolve issues, escalating as needed.
• Familiarize with new products and services as they are introduced.

What we offer

We offer a 6-month fixed-term contract with shifts (“contratto a tempo determinato di 6 mesi con turnistica”) and a gross annual salary (RAL) of €23,000. Benefits include :

• Welfare Budget : credits for various services like education, transport, vacations, wellness, and culture.
• Grocery discounts on Everli.com.
• Flexible working conditions with a hybrid work model.
• Company Laptop .

What you bring

• A Bachelor’s Degree in humanities or communications.
• Previous experience in customer or operations roles (up to 1 year), preferably in B2B or B2C companies.
• Proficiency in Office (Excel); knowledge of ZenDesk is a plus.
• Availability to work shifts, including weekends and holidays.
• Fluent in Italian (mother tongue or equivalent) and upper intermediate (B2) or better in English.

Nice to have skills include strong interpersonal skills, flexibility, problem-solving, precision, and multitasking abilities.

Everli is committed to diversity and inclusion. We welcome applicants regardless of background or identity, celebrating diversity as a strength!

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Customer Care Specialist • Lombardia, Milano, Italia