Customer Care Specialist

Baker Hughes; Casavatore; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join a leading energy technology company as a Customer Care Specialist in Naples. This role demands excellent communication and customer care skills, focusing on handling customer inquiries, proposals, and contract negotiations. With a commitment to innovation, Baker Hughes offers a diverse work environment and competitive benefits.

Servizi

Contemporary work-life balance policies

Various benefits based on location

Competenze

• Bachelor's degree from an accredited university or college.
• Strong English communication skills.
• Experience in Customer Care or Sales.

Mansioni

• Responding to customer needs for quotes and coordinating responses.
• Handles standardized products and provides client advice.
• Defines customer approach autonomously.

Conoscenze

Communication

Customer Care

Interpersonal Skills

Formazione

Bachelor's degree

High school diploma / GED

Descrizione del lavoro

Are you a great communicator with excellent customer care skills and active English?

Join our team in Naples and play your part in energy transition!

Partner with the best

In this role of Customer Care Specialist you will contribute to the operational plan of own department, prepare proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment.

Some of the essential responsibilities are listed below:

• Responding to customer needs for quotes, coordinating response if a request is different from the standardized offers.
• Handles standardized products with pre-defined options requiring simple client advice.
• Contributes to Prices and conditions to have a certain degree of granularity. Works on the basis of predefined contracts price frameworks. Some latitude to deviate from prices and conditions.
• Handles targeted clients
• Expected to define customer approach autonomously
• Leads a department of large personnel costs.
• Handles Low - Medium - region size, stable region, established market presence
  
  
  

Fuel your passion

To be successful in this role you will need to have:

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least experience in Customer Care / Sales)
• Strong oral and written communication skills in English
• Excellent interpersonal skills
  
  
  

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and well-being activities
• Various benefits based on location, contact your recruiter for details
  
  
  

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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