Customer Care Sales Engineer

ANDRITZ; Capannori; In loco; EUR 20.000 - 60.000; Tempo pieno

Descrizione del lavoro

ANDRITZ in Capannori, Toscana, Italy, is seeking an experienced sales engineering professional to manage assigned customer portfolios and drive growth. You will identify customer needs, negotiate quotations, and sell maintenance, reconditioning, upgrades, and rebuild services.

The role requires collaboration with the Application department and cross-functional teams to define optimal technical and commercial solutions, ensuring accurate documentation and timely information transfer after orders.

Competenze

• Solid knowledge of industrial products, services, and technical solutions.
• Ability to analyze customer needs and propose effective technical and commercial solutions.
• Strong commercial mindset with a customer-focus approach and the ability to build long-term business relationships.

Mansioni

• Manage the assigned customer portfolio, maintaining and developing long-term business relationships.
• Identify the specific needs of the customers and the specific objectives of individual projects.
• Handle quotation processes, negotiations, and sales of company services, including maintenance, reconditioning, upgrades, and rebuilds.
• Work closely with the Application department to define the most suitable technical and commercial solutions.
• Prepare and issue quotations, ensuring alignment between customer requirements, technical specifications, studies, and cost structures, with careful attention to official documentation sent to customers.
• Upon order acquisition, ensure the accurate and timely transfer of all relevant information to the Project Management department.
• Constant communication and relationship with customers and suppliers.
• Work closely with agents and business partners, providing operational and commercial support.
• Identify and develop new business opportunities and customers.
• Ensure internal CRM/ERP systems are consistently updated.

Conoscenze

Customer relationships

Negotiation

Sales engineering

Technical solutions

CRM/ERP

English

Formazione

Technical High School Diploma

Strumenti

CRM/ERP

Descrizione del lavoro

Area of tasks, responsibility, and goals in the organizational area

Contribute to ensuring a high level of customer loyalty by proposing advanced technical solutions and tailored support services, aimed at effectively resolving complex technical issues and guarantee rapid response.

The position requires close collaboration with the Customer Care team and cross-functional departments, promoting a proactive, customer-focus approach to enhance overall customer satisfaction.

Main Responsibilities:

• Manage the assigned customer portfolio, maintaining and developing long-term business relationships;
• Identify the specific needs of the customers and the specific objectives of individual projects;
• Handle quotation processes, negotiations, and sales of company services, including maintenance, reconditioning, upgrades, and rebuilds;
• Work closely with the Application department to define the most suitable technical and commercial solutions;
• Prepare and issue quotations, ensuring alignment between customer requirements, technical specifications, studies, and cost structures, with careful attention to official documentation sent to customers;
• Upon order acquisition, ensure the accurate and timely transfer of all relevant information to the Project Management department;
• Constant communication and relationship with customers and suppliers;
• Work closely with agents and business partners, providing operational and commercial support;
• Identify and develop new business opportunities and customers;
• Ensure internal CRM/ERP systems are consistently updated.
• Technical High School Diploma
• 3 – 5 years of professional experience in technical-commercial roles such as sales engineering, customer care, or after-sales support, preferably in medium – large industrial companies.

Expectation / requirements of the job holder:

• Solid knowledge of industrial products, services, and technical solutions;
• Ability to analyze customer needs and propose effective technical and commercial solutions;
• Strong commercial mindset with a customer-focus approach and the ability to build long-term business relationships;
• Good organizational, communication, and negotiation skills;
• Team working attitude;
• Interest to travel for customer visits, trade shows, and industry events;
• Good knowledge of English, another language as Spanish or German is considered a plus.

What We Offer:

• Job Type: Full-time, Permanent
• Compensation: EUR 20.000 – 60.000
• Continuous professional development and career growth opportunities
• A dynamic, inclusive, and international work environment