Customer Care Representative (L.68 / 99)

Satispay; Monza; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Satispay, une entreprise innovante dans le secteur des paiements, recherche un Représentant du Service Client pour rejoindre son équipe dynamique. Ce rôle implique d'assister les clients en fournissant un service rapide et efficace, tout en collaborant avec diverses équipes pour améliorer constamment l'expérience client. Si vous avez une expérience solide dans le service client et que vous êtes passionné par la communication, rejoignez-nous pour façonner l'avenir des paiements en Europe.

Servizi

Chèques-repas

Accès à la plateforme linguistique Preply

Budget de bien-être de 1,2k€

Plan d'options sur actions

Plan de pension

Équipement technique fourni

Événements de team-building

Competenze

• Expérience en service client, connaissance des bases de la gestion des utilisateurs.
• Compétences exceptionnelles en communication et en relations interpersonnelles.
• Fluent en italien et anglais.

Mansioni

• Offrir un support professionnel et rapide à nos clients.
• Collaborer avec plusieurs équipes pour résoudre des problèmes complexes.
• Partager des retours précieux pour améliorer les processus commerciaux.

Conoscenze

Gestion du temps

Résolution de problèmes

Communication

Travail d'équipe

Descrizione del lavoro

At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond! - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision : simplifying payments to improve everyone’s life .

Are you ready to be part of something bigger? Satispay is the place for you! Come be part of our dynamic team and help us shape the future of payments in Europe.

Join us as a Customer Care Representative (L.68 / 99) and let's make magic happen together.

Role Overview

As a Customer Care Representative at Satispay you’ll provide assistance and support to our customers, delivering high satisfaction through the effective resolution of their requests, problems or doubts.

Your mission :

• Offer professional, timely support to our customers, resolving issues and ensuring their satisfaction.
• Collaborate with multiple teams to tackle complex challenges and deliver top-notch service.
• Share valuable feedback to improve business processes and enhance products.
• Meet and exceed performance targets set by the Customer Care team.

Your ideal profile :

• Customer Care experience, previous experience in structured customer care we think can be an important skill to knowing the basics of user management.
• Exceptional communication and interpersonal skills, with a collaborative team spirit.
• Strong time management and problem-solving abilities.
• Fluency in both spoken and written Italian and English is a must.

Your perks as a Satisperson :

Join an international team to grow with

Fuel your day with our meal vouchers

Preply language platform access to expand your language skills

Benefit from our 1.2k company welfare budget

Own part of Satispay’s success with our Stock Option Plan

Plan for the future with our pension plan

Gear up with our tech equipment

Join us in the fun with team-building events, parties, trips, and more!

Our selection process is tailored to each role and includes at least a call with our Talent Acquisition Team, a technical evaluation, and a final in-person meeting. Your recruiter will share more insights during your first meeting with us!

Equal Opportunity Employer

At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless of race, color, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn More About Us

Curious about our core values? Explore them here.

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