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Customer Care Representative

Satispay

Milano

In loco

EUR 25.000 - 35.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

Join Satispay as a Customer Care Representative in Milan, where you will play a critical role in delivering excellent customer service. Engage with a dynamic team to resolve customer inquiries effectively and contribute to improving business processes. Ideal candidates will have relevant experience and strong communication skills in both Italian and English.

Servizi

Meal vouchers

Language platform access

Company welfare budget

Stock Option Plan

Pension plan

Tech equipment

Team-building events

Competenze

Experience in structured customer care.
Fluency in Italian and English.
Interpersonal skills with a collaborative spirit.

Mansioni

Provide timely support and resolve customer issues.
Collaborate with teams to deliver quality service.
Meet performance targets set by the Customer Care team.

Conoscenze

Customer Care experience

Communication skills

Problem-solving abilities

Time management

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About Satispay

At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond! - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision : simplifying payments to improve everyone’s life .

Are you ready to be part of something bigger? Satispay is the place for you! Come be part of our dynamic team and help us shape the future of payments in Europe.

Join us as a Customer Care Representative and let's make magic happen together.

Role Overview

As a Customer Care Representative at Satispay, you’ll provide assistance and support to our customers, delivering high satisfaction through the effective resolution of their requests, problems or doubts.

Your Mission

Offer professional, timely support to our customers, resolving issues and ensuring their satisfaction.
Collaborate with multiple teams to tackle complex challenges and deliver top-notch service.
Share valuable feedback to improve business processes and enhance products.
Meet and exceed performance targets set by the Customer Care team.

Your Ideal Profile

Customer Care experience, previous experience in structured customer care, and knowledge of user management basics.
Exceptional communication and interpersonal skills, with a collaborative team spirit.
Strong time management and problem-solving abilities.
Fluency in both spoken and written Italian and English is a must.

Don't let a checklist hold you back - at Satispay, we thrive on diverse perspectives and unique strengths. Your individuality could be the missing piece to our puzzle! Even if you don't meet every skill listed above, we encourage you to apply if you're passionate about the role and believe you can contribute to our team's success.

Your perks as a Satisperson

Join an international team to grow with
Fuel your day with our meal vouchers
Preply language platform access to expand your language skills
Benefit from our 1.2k company welfare budget
Own part of Satispay’s success with our Stock Option Plan
Plan for the future with our pension plan
Gear up with our tech equipment
Join us in the fun with team-building events, parties, trips, and more!

Our selection process is tailored to each role and includes at least a call with our Talent Acquisition Team, a technical evaluation, and a final in-person meeting. Your recruiter will share more insights during your first meeting with us!

Learn More About Us

Curious about our core values? Explore them here.

Seniority level