Customer Care Officer - Italy (Temporary)

ESL Education; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the language travel industry seeks a Customer Care Officer for the Italian market in Milan. The role involves coordinating language courses abroad, assisting customers throughout their journey, and managing administrative tasks. Candidates should be organized, fluent in Italian, and possess a strong customer care background.

Servizi

Development opportunities in an international environment

Dynamic, youthful workplace culture

Commitment to ethics and sustainability

Competenze

• Minimum 2 years’ experience in customer care or administrative roles.
• Fluent in Italian (C2/C1) and proficient in English (C1).
• Experience studying abroad is a plus.

Mansioni

• Processing enrollments via CRM system.
• Assisting customers before, during, and after their stay.
• Managing invoices and payments with partner schools.

Conoscenze

Communication

Organized

Customer service

Geographic knowledge

Formazione

Degree in tourism or related field

Descrizione del lavoro

ESL Languages is the leading European study abroad agency, organizing language courses worldwide since 1996. With over 35 sales offices across Europe, we serve more than 25,000 students annually, helping them learn languages and explore the world.

Recognized with numerous industry awards, ESL was inducted into the Hall of Fame as the Best European Study Abroad Agency in 2016, after winning this accolade five times in six years. We are part of the Kaplan Languages Group, maintaining our independence within this global network.

Job Description

Position: Customer Care Officer (Italian Market)

Location: Milan

Objective: To coordinate language courses abroad, from initial offer to post-stay follow-up.

Main Responsibilities

• Processing enrollments via our CRM system
• Assisting customers before, during, and after their stay
• Invoicing and ensuring receipt of payments
• Managing invoices and payments with partner schools
• Handling special requests and complaints
• Providing detailed, personalized advice to customers
• Staying informed about local and international news relevant to tourism
• Maintaining comprehensive knowledge of ESL's products and services
• Flexibly supporting other markets and departments as needed
• Collaborating with team members and managers, including training support
• Participating in administrative tasks and special projects
• Effective communication with clients, partners, and internal teams
• Gathering testimonials and managing customer feedback
• Supporting the German market with similar responsibilities

Qualifications

• Minimum 2 years’ experience in customer care or administrative roles
• Experience studying abroad is a plus
• Degree in tourism or related field
• Autonomous, organized, responsible work ethic
• Fluent Italian (C2/C1), proficient English (C1); knowledge of French, German, or Spanish advantageous
• Good geographic knowledge

Personal Skills

• Excellent communication skills
• Team player, flexible, attentive listener
• Passionate about travel and cultural exchange

Additional Information

Offerings:

• Development opportunities in an international language travel environment
• Dynamic, youthful workplace culture
• Commitment to ethics and sustainability
• Contract: 7 months, full-time
• Location: Milan
• We value diversity and are an equal opportunity employer.