Customer Care Manager South Europe

Markem-Imaje; Assago; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global packaging solutions provider is seeking a Customer Care Manager to oversee Sales Administration in Italy. The role involves managing order processes, interfacing with customers, and ensuring compliance with regulations. The ideal candidate will have extensive experience in Customer Care operations and be fluent in English, Spanish, and Italian. This full-time, permanent position is based in Milan or Barcelona with a Monday to Friday schedule.

Competenze

• Deep understanding of Customer Care / Order to Cash operations.
• Experience with ERP modules, preferably SAP or other major ERPs.
• Fluency in English, Spanish, and Italian is required.

Mansioni

• Oversee Sales Administration of the commercial zone.
• Interface with customers to set expectations and reduce disputes.
• Responsible for reporting team performance.

Conoscenze

Customer Care / Order to Cash operations

Knowledge of trade and tax regulations

Management and communication skills

Commercial and financial acumen

Fluent in English

Fluent in Spanish

Fluent in Italian

Strumenti

SAP

Salesforce

Descrizione del lavoro

The Customer Care Manager oversees the Sales Administration of their commercial zone. They and their team interface daily with customers to set expectations, capture sales, reduce disputes, and promote offerings. The Customer Care Manager reports to the Customer Service & Distribution regional Director.

What you will do

The Customer Care Manager is responsible for the execution and quality of the following processes:

1. Order To Cash
2. Quotations
3. Sales order capture, follow-up, maintenance
4. Delivery follow-up
5. Invoicing, credit notes
6. Formatting and addressing customer requests to back office, Supply Chain, support functions
7. Supporting sales and service organization on sales development
8. Overseeing team operations and work hours to meet quality standards
9. Organizing the team, developing, correcting, and implementing processes to reach service level expectations
10. Ensuring team training and updates on processes, systems, and organization
11. Supporting team members and providing solutions
12. Ensuring activities comply with regulations such as tax, import/export, VAT, health and safety

As part of the regional CS&D management team, she/he is

1. Responsible for reporting team performance
2. Participating in CS&D regional projects design and implementation
3. Contact person for local sales companies regarding order processing and logistics

The Customer Care Manager is part of the following processes and meetings

1. Local management team
2. Forecast meetings
3. Dispute resolution
4. Promoting offerings via web portals, sales campaigns, products, services
5. Master Data Maintenance
6. Continuous process improvement and cross-departmental projects
7. Digitization and automation of processes

What you need to have

1. Deep understanding of Customer Care / Order to Cash operations
2. Knowledge of trade and tax regulations (local and European)
3. Experience with ERP modules, preferably SAP or other major ERPs
4. Salesforce experience is a plus
5. Fluent in English, Spanish, and Italian
6. Management and communication skills
7. Commercial and financial acumen
8. Interest in new technologies

Also, some knowledge about

1. Customs, transports, and transport services in Europe
2. Work regulations

Should be able to interface with

1. Customers, partners (distributors), procurement departments, end users
2. MI Sales, Supply Chain, and support functions
3. Collaborative entrepreneurial spirit
4. Winning through customers
5. High ethical standards, openness, and trust
6. Respect and value for people

If you believe you match our values and have the experience we’re looking for, then apply! We look forward to hearing from you.

Location

• Milan or Barcelona

Contract type

Full-time, Permanent

Availability

• Monday to Friday