Customer Care - Luxury Fashion Brand

Elite Associates; Milano; In loco; EUR 20.000 - 23.000; Tempo pieno

Descrizione del lavoro

Elite Associates is expanding their customer care team in Milan and is looking for a passionate Customer Care Advisor. The role requires excellent communication skills, experience in customer care, and the ability to manage customer issues effectively. You will assist customers with their orders and ensure a high standard of service.

Servizi

Meal vouchers

Holidays as per national contract

Promotional goods

Competenze

• Full command of English and another language.
• Previous customer care experience in e-commerce.
• Knowledge of invoicing, shipping, and customs processes.

Mansioni

• Assist customers with returns or orders via email or phone.
• Manage invoicing, shipments, and customs issues.
• Collaborate with other departments to resolve issues.

Conoscenze

Customer care experience

Organizational skills

Communication skills

Descrizione del lavoro

Job Description:

We are currently expanding our Milan customer care team and seeking a talented individual with a real passion for impeccable customer care.

The opportunity is for a Customer Care Advisor who has full command of English and another language, both verbally and in writing.

Other important skills include:

• Previous customer care experience in e-commerce
• Knowledge of worldwide invoicing, shipping, and customs
• Good team player with organizational skills
• Understanding the importance of customer care within the business
• Excellent communication skills and ability to build customer relationships

Responsibilities:

• Assist customers with issues regarding returns or orders via email or phone, following customer care standards and company communication styles
• Help customers register online and process their orders
• Manage invoicing, shipment, and customs issues
• Handle complaints professionally to turn negative situations into positive outcomes
• Process incoming orders when needed
• Assist finance department with customer security checks
• Use order tracker and database actively
• Identify ways to personalize customer experience whenever possible
• Collaborate with other departments to resolve order or return issues
• Report weekly to the supervisor on customer needs and issues to define necessary actions

We offer:

• Base salary up to €23K depending on experience
• Start date: ASAP
• Level: 4
• 12-month fixed-term contract with a 60-day trial period
• Benefits include meal vouchers, holidays as per national contract, promotional goods

Apply with a copy of your CV.

Thank you.