Customer Care Assistant

Traveltechessentialist; Milano; In loco; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A fast-growing travel startup is seeking a Customer Care Assistant to support travelers after booking. Responsibilities include handling inquiries via mail, phone, and WhatsApp, achieving post-sales targets, and reviewing customer feedback. Ideal candidates are empathetic, highly organized, and passionate about travel. This internship offers an exciting opportunity to contribute to a dynamic team in Milan.

Servizi

Learning opportunities

Networking through training programs

Regular team-building events

Competenze

• Italian native or mother-tongue level proficiency.
• Great attention to detail.
• Diligent and organized.

Mansioni

• Support WeRoaders after booking via mail, phone, and WhatsApp.
• Achieve post-sales targets and SLAs.
• Review customer feedback to create a positive experience.

Conoscenze

Empathy

Excellent listening skills

Stress management

Organization

Problem-solving

Attention to detail

Fast learner

Team-oriented

Passion for travel

Descrizione del lavoro

Overview

Join to apply for the Customer Care Assistant role at WeRoad.

ABOUT WEROAD : CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and also in Germany and France. With more than 200 team members and 2.8k Travel Coordinators, we are a community of travelers who love travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like-minded millennials and send them on life-changing experiences to 300+ destinations all over the globe. We design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

Job details

• Job title : Customer Care Assistant
• Type of contract : Paid Internship
• Start date : ASAP

What you\'ll do

• Collaborate with the Customer Care Team to support WeRoaders after booking, answering questions and preparing them for their upcoming adventure via mail, phone, and WhatsApp.
• Achieve agreed post-sales targets and SLAs.
• Review customer feedback to create a positive experience that exceeds expectations.
• Contribute to pre-departure processes, such as documents check, payment processing, tour changes and cancellations.
• Be flexible to work outside official hours, not exceeding 40h per week.

What we\'re looking for

• Italian native or mother-tongue level proficiency.
• Empathy and excellent listening skills.
• Strong stress management, diligent, organized, and rational problem-solving.
• Great attention to detail.
• Fast learner capable of integrating into a dynamic environment.
• Team-oriented and social.
• Passion for travel, learning, and meeting people; you are a true WeRoader.
• Based in Milan or willing to relocate.

What you will love about WeRoad

• Ambition and opportunity to contribute at the ground floor of a growing movement.
• Travel-focused, young, smart, and fun team culture.
• Challenging, fast-paced environment with room to grow.
• Entrepreneurial mindset and willingness to take on responsibility.
• Feedback-driven and opportunities for personal and professional growth.

What we can offer

• 6-month internship; pathways for opportunity as weRoad grows.
• Office in the heart of Milan with memorable onboarding at HQ.
• Learning opportunities and networking through training programs and events.
• Regular team-building events and interaction with Travel Coordinators and WeRoaders.

Ready to apply?

The selection process will consist of :

• 1) Customer Care role-play group interview
• 2) Final motivation interview

WeRoad is an equal opportunity employer : we consider for employment all applicants, regardless of race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.

Statistically speaking, women are less likely to apply for roles where they don’t fit the job description perfectly. DON’T TRY AND BE PERFECT but just go for it and send us your application regardless.

WeRoad is committed to inclusion and diversity in the workplace.

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