Customer Care Agent

Barry Callebaut; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join a leading chocolate and cocoa manufacturer as a Customer Care Agent in Milan. You will manage customer orders, ensuring timely deliveries and exceptional service in a collaborative environment. We seek a detail-oriented professional with 5+ years in customer service and strong communication skills to support our mission of sustainability and inclusivity.

Competenze

• 5+ years experience in customer service, preferably B2B.
• Native Italian speaker, proficient in English.
• Affinity for IT systems and strong organizational skills.

Mansioni

• Monitor the order to cash process for timely delivery.
• Handle customer complaints and ensure resolution.
• Build sustainable relationships through proactive communication.

Conoscenze

Customer orientation

Problem solving

Attention to detail

Communication

Team collaboration

Formazione

Bachelor's or Master's degree

Strumenti

SAP ERP

Salesforce

Descrizione del lavoro

Milano, 25, IT, 20143

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose; we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability, and our goal is to shape a sustainable cocoa and chocolate future. Headquartered in Zurich, we have more than 12,000 passionate employees working in over 40 countries worldwide. We are proud of who we are and what we do, and we are always looking for talented people to help us make a positive impact on our industry and beyond.

Job Description: Customer Care Agent Italy

Role

Reporting to the Customer Care Manager Italy, you will work in the customer care team managing chocolate and cocoa orders within Italy. Your responsibilities include monitoring the order to cash process from order entry to delivery and accounting. You will act as the single point of contact for customers, ensuring all their needs are met by collaborating with Supply Chain, Sales, Quality, and R&D departments.

Description and Key Responsibilities

• Monitor the order to cash process to ensure timely and complete delivery at the right price.
• Manage all order-related aspects, ensuring proper processing in SAP and adherence to delivery schedules based on stock availability and lead times.
• Inform customers promptly about delays, stock issues, or capacity constraints.
• Handle customer complaints regarding services or products, log them in Salesforce, and follow up for quick resolution.
• Build sustainable relationships and trust through open and proactive communication.
• Ensure all customer needs and requirements are met.

About You

• You have completed higher education (bachelor's or master's degree).
• You have at least 5 years of experience in a customer service role, preferably B2B in the food sector.
• You are highly customer-focused, service-oriented, and willing to go the extra mile.
• You are solution-oriented and capable of thinking creatively.
• You possess a keen eye for detail, ensuring high accuracy and strong organizational skills.
• You are a continuous learner with a growth mindset.
• You have positive assertiveness and commercial awareness to support sales.
• You are a strong team player with excellent communication skills.
• Stress resistance is crucial.
• You are a native Italian speaker and proficient in English, both spoken and written.
• You have an affinity for IT systems; knowledge of SAP ERP and Salesforce or other CRM systems is a plus.
• Location: Milan and surroundings, Italy.

At Barry Callebaut, we are committed to Diversity & Inclusion. We value diversity and strive to create an inclusive environment where everyone can be themselves, grow, and feel they belong.

oneBC - Diverse People, Sustainable Growth.

For more information about Barry Callebaut, please visit our website. We welcome your feedback on this job posting.