Customer care

Gi Group S.p.A; Milano; In loco; EUR 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Customer Service professional to join their dynamic team. In this role, you'll be at the forefront of customer interactions, ensuring a positive experience while managing requests and complaints. Your problem-solving skills will be crucial as you navigate customer needs and collaborate with colleagues to resolve issues. This full-time temporary position offers a unique opportunity to contribute during the busy summer peak, along with meal vouchers and bonuses. If you're passionate about customer service and thrive in a collaborative environment, this role is perfect for you.

Servizi

Meal vouchers

Bonuses

Competenze

• Experience in customer service roles is essential.
• Strong problem-solving skills are required.

Mansioni

• Respond to customer assistance requests and manage complaints.
• Maintain a positive attitude and communicate effectively with colleagues.

Conoscenze

Problem-solving skills

Customer service experience

SAP knowledge

Strumenti

SAP

Descrizione del lavoro

Gi Group SpA - Customer Service Role

Gi Group SpA, a leading company in the design and marketing of systems for covering and protecting books, is seeking a Customer Service professional.

Responsibilities:

1. Respond to assistance requests;
2. Manage complaints;
3. Maintain a positive and empathetic attitude to make interlocutors comfortable;
4. Communicate with colleagues to obtain information or resolve issues;
5. Manage customer data in SAP;
6. Make calls to update the company database;
7. Review interaction history with customers.

Profile Requirements:

• Previous experience in a similar role;
• Excellent problem-solving skills;
• Knowledge of SAP is appreciated but not mandatory.

Offer:

Full-time temporary contract during the summer peak, CCNL Commerce Level V + meal vouchers + bonuses.

Location:

Milan

Gi Group Holding (www.gigroupholding.it) is Italy's leading multinational in employment services and HR consulting, active in over 37 countries with a team of over 9,000 employees.

Our values include attention, collaboration, passion, sustainability, continuous learning, innovation, and responsibility.

Visit www.gigroup.it for all our listings.

Gi Group S.p.A. is authorized by the Ministry of Labour and Social Policies (Aut. Min. 26/11/2004 PROT. 1101 - SG).

This offer is addressed to candidates in compliance with Legislative Decree No. 198/2006 and subsequent amendments, as well as Legislative Decrees No. 215 and 216 of 2003 concerning equal treatment.

Candidates are invited to read the privacy policy at www.gigroup.it/privacy-candidati.