Customer Business Analyst

Arcaplanet; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading retail company is seeking a Customer Business Analyst in Milan. This role involves analyzing business data and performance, supporting market research, and managing databases. Ideal candidates will have at least one year of experience, a related degree, and knowledge of analytical tools. The position offers a dynamic work environment and smart working possibilities.

Servizi

Compensation package aligned with experience and skills

Possibility of smart working

Dynamic work environment focused on talent development

Competenze

• Minimum one year of experience in a similar role.
• Preferably a background in retail or GDO companies.

Mansioni

• Analyze business data to align results with forecasts.
• Generate performance reports for customer campaign trends.
• Support market research and profiling activities.
• Maintain databases and dashboards for analysis.
• Define metrics for customer objectives from CRM data.
• Select effective models for marketing plan design.

Conoscenze

Analytical skills

Problem-solving capabilities

Knowledge of Tableau

Knowledge of marketing automation platforms

Knowledge of English

Formazione

Degree in economics, management engineering, mathematics, or statistics

Strumenti

Tableau

SAS

Adobe

Salesforce

Descrizione del lavoro

Arcaplanet consolidates its leadership and growth strategy with the opening of dozens of new stores every year across the national territory, development of the online channel and all digital formulas in an integrated omnichannel logic, and expansion of new pet-related services.

Supporting this strategy with a strong customer-centric approach, it invests in developing professionals working both in Retail and at the Headquarter to ensure maximum satisfaction and excellent service.

Customer Business Analyst

Your mission will be to analyze performance data and identify areas for improvement.

What will you do?

• Analyze business data to ensure results align with forecasts;
• Performance reporting to analyze customer campaign trends and make proposals/recommendations for senior management;
• Support market research, segmentation, and profiling activities;
• Ensure data collection, structuring, and maintenance of databases and dashboards for analysis;
• Analyze data on the CRM platform to define metrics for customer objectives;
• Identify the most effective models and architectures for each goal, selecting benchmark references for designing and drafting marketing plans;
• Previous experience of at least one year in a similar role;
• Degree in economics, management engineering, mathematics, or statistics;
• Preferably a background in retail or GDO companies;
• Knowledge of Tableau and major marketing automation platforms (SAS, Adobe, Salesforce);
• Analytical skills and problem-solving capabilities;
• Knowledge of the English language.

What do we offer?

Inclusion in a leading, dynamic, fast-growing company in a continuously evolving market with significant international development opportunities.

A young, agile work environment focused on merit and talent development.

A compensation package aligned with experience and skills.

Possibility of smart working.

• Work location
• Milano, with requirements to be present at the Carasco (Genoa) headquarters as well.