Customer and Product Success Lead

JR Italy; Verona; Remoto; EUR 45.000; Tempo pieno

Descrizione del lavoro

A leading company in sports analytics seeks a Customer and Product Success Lead to assemble and manage the Customer Support team. This full remote opportunity prioritizes client satisfaction, with responsibilities ranging from hiring agents to creating AI tools for support. Join a talented team and help shape the future of sports data.

Servizi

Startup culture

Flexible work environment

Collaboration with talented professionals

Innovation-driven mindset

Cutting-edge technology

Competenze

• Experience in customer support, ideally in leadership roles.
• Organized, detail-oriented, and flexible in working hours.
• Excellent communication and influencing skills.

Mansioni

• Hire, train, and manage Customer Support agents.
• Create or outsource Customer Support AI bots.
• Manage ZenDesk settings and coordinate communication.

Conoscenze

Client satisfaction

Understanding of AI tools

Communication

Leadership

Teamwork

Organizational skills

Detail-oriented

Problem-solving

Descrizione del lavoro

Customer and Product Success Lead, Verona

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

256512315401175040033715

Job Views:

3

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

Full Remote Opportunity

• Role: Customer and Product Success Lead
• Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus
• Budget: 45K

A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.

The company's goal is to revolutionize the sports data industry by expanding its products globally and enhancing its portfolio with cutting-edge betting solutions.

Key Responsibilities

• Hire, train, and manage Customer Support agents. Ensure quality of work, 24/7 coverage, and manage the rota.
• Create or outsource Customer Support AI bots.
• Write guidelines for the Customer Support team.
• Manage ZenDesk settings and other communication channels.
• Coordinate communication between suppliers, partners, team, and clients.
• Collect feedback from clients on operations, bugs, and performance.
• Organize, summarize, and report interactions with clients, traders, and suppliers during crises.
• Ensure tickets are reported correctly and chats run smoothly.
• Collaborate with the Product Owner and team to refine bug tickets and ensure execution.

Must have:

• Focus on client satisfaction
• Understanding and passion for AI tools
• Flexibility in working hours
• Organized and detail-oriented
• Ability to simplify complex issues
• Excellent communication, leadership, teamwork, and influencing skills
• Experience in customer support, ideally in leadership or management roles

Why Join Us?

• Startup culture – Be part of an exciting journey from the ground up and share in our success!
• Talented and engaging team – Collaborate with professionals from top global companies.
• Flexible work environment – Work remotely with a schedule that suits your lifestyle.
• Innovation-driven mindset – Contribute to a constantly evolving company where your ideas matter.
• Collaborative and dynamic team – Join a team that values teamwork, creativity, and brainstorming.
• Cutting-edge technology – Work with the latest in sports and data analytics.

Please note: If you are not a passport holder of the country for this vacancy, you might need a work permit. Check our blog for more information.

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