Customer and Product Success Lead

JR Italy; Udine; Remoto; EUR 45.000; Tempo pieno

Descrizione del lavoro

A dynamic group in the sports and betting sector is seeking a Customer and Product Success Lead to develop the Customer Support team. The role involves managing agents, developing guidelines, and enhancing client interactions. Join a startup environment with remote flexibility and growth opportunities.

Servizi

Startup culture with growth opportunities

Remote work flexibility

Access to cutting-edge technology

Competenze

• Experience in customer support management is a plus.
• Candidates should have strong communication, leadership, and organizational skills.

Mansioni

• Hire and manage Customer Support agents to ensure quality and coverage.
• Develop guidelines for Customer Support and manage communication channels.
• Gather and report client feedback regarding operations and bugs.

Conoscenze

Client satisfaction focus

Interest in AI tools

Organizational skills

Detail-oriented

Strong communication skills

Leadership skills

Teamwork skills

Customer support management experience

Descrizione del lavoro

Job Title: Customer and Product Success Lead, Udine

Overview

A dynamic group in the sports and betting sector, focused on technology and data, is seeking a Customer and Product Success Lead to develop the Customer Support team. The company aims to revolutionize the sports data industry by expanding its products globally and enhancing its betting solutions.

Details

• Industry: Sport Analytics & Betting (experience in the industry is a plus)
• Location: Remote (EU work permit required)
• Budget: 45K
• Posted: 24.06.2025
• Expiry Date: 08.08.2025

Key Responsibilities

• Hire, train, and manage Customer Support agents, ensuring quality and 24/7 coverage
• Create or outsource AI chat support bots
• Develop guidelines for the Customer Support team
• Manage Zen Desk settings and other communication channels
• Coordinate communication between suppliers, partners, team members, and clients
• Gather and report feedback from clients regarding operations, bugs, and performance
• Organize and analyze interactions with clients, traders, and suppliers during crises
• Ensure proper ticket reporting and smooth chat interactions
• Collaborate with the product team to address bugs and improve tickets

Must Have Skills

• Focus on client satisfaction
• Interest in AI tools
• Flexible working hours
• Organized and detail-oriented
• Ability to simplify complex issues
• Strong communication, leadership, and teamwork skills
• Experience in customer support management

Why Join Us?

• Startup culture with growth opportunities
• Talented, experienced team
• Remote work flexibility
• Innovative environment where ideas matter
• Collaborative, creative team culture
• Access to cutting-edge sports and data analytics technology

Note: If you do not hold a passport from the country of the vacancy, a work permit may be required. Please refer to our blog for more details.

Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application. This job posting is active until 08.08.2025.