Customer and Product Success Lead

JR Italy; Pavia; Remoto; EUR 45.000; Tempo pieno

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Customer and Product Success Lead, pavia

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Job Reference:

2565123154011750400337139

Job Views:

2

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Full Remote Opportunity

• Role: Customer and Product Success Lead
• Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus
• Budget: 45K

A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.

The company's goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.

Key Responsibilities

• Hire, train, and manage Customer Support agents. Ensure their quality of work, coverage of CS 24/7, manage the rota, etc.
• Create or outsource Customer Support AI bots
• Write guidelines for the Customer Support team
• Manage Zen Desk settings and other communication channels
• Coordinate communication between suppliers, partners, team, and clients
• Collect feedback from clients on operations, bugs, and performance
• Organize, summarize, and report interactions with clients, traders, and suppliers during crises
• Ensure tickets are reported correctly and chats run smoothly
• Push product owners and teams to refine tickets related to bugs and ensure their execution

Must have:

• Focus on client satisfaction
• Understanding and passion for AI tools
• Flexibility in working hours
• Organized and detail-oriented
• Ability to simplify complexity
• Excellent communication, leadership, teamwork, and influencing skills
• Experience in customer support, ideally in leadership or management roles

Why Join Us?

• Startup culture – Be part of an exciting journey from the ground up and share in our success!
• Talented and engaging team – Collaborate with professionals from top global companies.
• Flexible work environment – Work remotely from anywhere with a schedule that suits your lifestyle.
• Innovation-driven mindset – Be part of a constantly evolving company where your ideas matter.
• Collaborative and dynamic team – Join a team that values teamwork, creativity, and brainstorming.
• Cutting-edge technology – Work with the latest in sports and data analytics.