Customer and Product Success Lead

JR Italy; Parma; Remoto; EUR 45.000; Tempo pieno

Descrizione del lavoro

A leading company in sports analytics and betting seeks a Customer and Product Success Lead. This remote role involves building and managing a Customer Support team, ensuring client satisfaction, and utilizing modern AI tools. Join a dynamic startup culture that encourages innovation and values teamwork.

Servizi

Startup culture

Collaborative and dynamic team

Flexible work environment

Cutting-edge technology

Competenze

• Experience in customer support, ideally in leadership or management roles.
• Flexibility in working hours and ability to simplify complexity.
• Organized and detail-oriented approach.

Mansioni

• Hire, train, and manage Customer Support agents.
• Write guidelines for the Customer Support team.
• Coordinate communication between suppliers, partners, team, and clients.
• Collect and report client feedback on operations.

Conoscenze

Client satisfaction

AI tools understanding

Flexibility

Organization

Communication

Leadership

Teamwork

Influencing skills

Descrizione del lavoro

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Customer and Product Success Lead, parma

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Client:

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2565123154011750400337114

Job Views:

2

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Full Remote Opportunity

• Role: Customer and Product Success Lead
• Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus
• Budget: 45K

A dynamic and forward-thinking group in the sports and betting sector, focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.

The company's goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.

Key Responsibilities

• Hire, train, and manage Customer Support agents. Ensure quality, 24/7 coverage, manage rota, etc.
• Create or outsource Customer Support AI bots
• Write guidelines for the Customer Support team
• Manage Zen Desk settings and other channels
• Coordinate communication between suppliers, partners, team, and clients
• Collect feedback from clients on operations, bugs, and performance
• Organize, summarize, and report interactions with clients, traders, and suppliers, especially during crises
• Ensure tickets are reported correctly and chats proceed smoothly
• Push product owners and teams to refine tickets related to bugs and ensure execution

Must have:

• Focus on client satisfaction
• Understanding and passion for AI tools
• Flexibility in working hours
• Organized and detail-oriented
• Ability to simplify complexity
• Excellent communication, leadership, teamwork, and influencing skills
• Experience in customer support, ideally in leadership or management roles

Why Join Us?

• Startup culture – Be part of an exciting journey from the ground up and share in our success!
• Talented and engaging team – Collaborate with professionals from top global companies.
• Flexible work environment – Work remotely from anywhere with a schedule that suits your lifestyle.
• Innovation-driven mindset – Be part of an evolving company where your ideas matter.
• Collaborative and dynamic team – Join a team that values teamwork, creativity, and brainstorming.
• Cutting-edge technology – Work with the latest in sports and data analytics.