Customer and Product Success Lead

JR Italy; Padova; Remoto; EUR 45.000 - 52.000; Tempo pieno

Descrizione del lavoro

A dynamic and innovative company in the sports analytics and betting industry seeks a Customer and Product Success Lead. This role focuses on building the Customer Support team, enhancing client satisfaction, and driving the company's mission to revolutionize sports data handling globally. Join a flexible, remote working environment that values innovation and collaboration.

Servizi

Flexible work environment

Startup culture

Innovation-driven mindset

Collaborative and dynamic team

Work with cutting-edge technology

Competenze

• Experience in customer support, ideally in leadership or management roles.
• Understanding and passion for AI tools.
• Ability to simplify complexity.

Mansioni

• Hire, train, and manage Customer Support agents.
• Create or outsource Customer Support AI bots.
• Manage Zen Desk settings and other channels.

Conoscenze

Client satisfaction

Communication

Leadership

Detail-oriented

Flexibility

Descrizione del lavoro

Full Remote Opportunity

Role:

Customer and Product Success Lead

Industry:

Sport Analytics & Betting – previous experience in the industry is a strong plus

Budget:

45K

Company Description:

A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.

The company's goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.

Key Responsibilities:

• Hire, train, and manage Customer Support agents, ensuring quality of work, 24/7 coverage, and managing the rota.
• Create or outsource Customer Support AI bots.
• Write guidelines for the Customer Support team.
• Manage Zen Desk settings and other channels.
• Coordinate communication between suppliers, partners, team, and clients.
• Gather regular feedback from clients on operations, bugs, and performance.
• Organize, summarize, and report interactions with clients, traders, and suppliers during crises.
• Ensure tickets are reported correctly and chats proceed smoothly.
• Work with the Product Owner and team to refine tickets related to bugs and ensure execution.

Must Have:

• Focus on client satisfaction.
• Understanding and passion for AI tools.
• Flexibility in working hours.
• Organized and detail-oriented.
• Ability to simplify complexity.
• Excellent communication and leadership skills, with the ability to influence others and work in a team.
• Experience in customer support, ideally in leadership or management roles.

Why Join Us?

• Startup culture – Be part of an exciting journey from the ground up and share in our success!
• Talented and engaging team – Work alongside professionals with experience in top global companies.
• Flexible work environment – Work remotely from anywhere with a schedule that fits your lifestyle.
• Innovation-driven mindset – Be part of a constantly evolving company where your ideas can make a real impact.
• Collaborative and dynamic team – Join a group that values teamwork, creativity, and brainstorming.
• Cutting-edge technology – Work with the latest advancements in sports and data analytics.