Customer and Product Success Lead

JR Italy; Modena; Remoto; EUR 45.000; Tempo pieno

Descrizione del lavoro

A dynamic group in the sports and betting sector is seeking a Customer and Product Success Lead. This role involves building a Customer Support team, ensuring 24/7 coverage, and managing client interactions. Join a startup culture with a flexible work environment and a collaborative team focused on innovation.

Servizi

Startup culture

Flexible work environment

Cutting-edge technology

Competenze

• Experience in customer support, ideally in leadership or management roles.
• Flexibility in working hours.
• Ability to simplify complex concepts.

Mansioni

• Hire, train, and manage Customer Support agents.
• Create or outsource Customer Support AI bots.
• Manage Zen Desk settings and other communication channels.

Conoscenze

Client satisfaction

Understanding and passion for AI tools

Organized

Excellent communication

Leadership

Teamwork

Descrizione del lavoro

Customer and Product Success Lead, modena

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

2565123154011750400337112

Job Views:

3

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

Full Remote Opportunity

• Role: Customer and Product Success Lead
• Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus
• Budget: 45K

A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.

The company's goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.

Key Responsibilities

• Hire, train, and manage Customer Support agents. Ensure their quality of work, coverage of CS 24/7, manage the rota, etc.
• Create or outsource Customer Support AI bots.
• Write guidelines for the Customer Support team.
• Manage Zen Desk settings and other communication channels.
• Coordinate communication between suppliers, partners, team members, and clients.
• Gather regular feedback from clients on operations, bugs, and performance issues.
• Organize, summarize, and report all relevant information from interactions with clients, traders, and suppliers during crises.
• Ensure tickets are reported correctly and chats run smoothly.
• Collaborate with the Product Owner and team to refine tickets related to bugs and ensure their resolution.

Must have:

• Focus on client satisfaction.
• Understanding and passion for AI tools.
• Flexibility in working hours.
• Organized and detail-oriented.
• Ability to simplify complex concepts.
• Excellent communication, leadership, teamwork, and influencing skills.
• Experience in customer support, ideally in leadership or management roles.

Why Join Us?

• Startup culture: Be part of an exciting journey from the ground up and share in our success!
• Talented and engaging team: Work alongside professionals with experience in top global companies.
• Flexible work environment: Work remotely from anywhere with a schedule that fits your lifestyle.
• Innovation-driven mindset: Be part of a constantly evolving company where your ideas can make a real impact.
• Collaborative and dynamic team: Join a group that values teamwork, creativity, and brainstorming.
• Cutting-edge technology: Work with the latest advancements in sports and data analytics.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our blog for more information.

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