Customer and Product Success Lead

JR Italy; Lucca; Remoto; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading group in the sports and betting industry is hiring a Customer and Product Success Lead to build and manage their Customer Support team. This full remote opportunity offers a chance to work in a dynamic startup environment, focused on revolutionizing the sports data sector with cutting-edge technology. Ideal candidates should have experience in customer support management and possess strong communication and leadership skills.

Servizi

Startup culture

Flexible work environment

Work with cutting-edge technology

Collaborative and dynamic team

Competenze

• Experience in customer support, ideally in leadership or management roles.
• Strong focus on client satisfaction and understanding of AI tools.
• Detail-oriented and organized with excellent communication skills.

Mansioni

• Hire, train, and manage Customer Support agents.
• Create or outsource Customer Support AI bots.
• Write guidelines for the Customer Support team.
• Ensure 24/7 coverage and manage the support rota.

Conoscenze

Client satisfaction

AI tools understanding

Communication

Leadership

Teamwork

Flexibility

Organizational skills

Ability to simplify complexity

Descrizione del lavoro

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Customer and Product Success Lead, lucca

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EU work permit required:

Yes

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Job Reference:

2565123154011750400337146

Job Views:

2

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Full Remote Opportunity

• Role: Customer and Product Success Lead
• Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus
• Budget: 45K

A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.

The company's goal is to revolutionize the sports data industry by expanding its products globally and enhancing its portfolio with cutting-edge betting solutions.

Key Responsibilities

• Hire, train, and manage Customer Support agents. Ensure quality, 24/7 coverage, manage rota, etc.
• Create or outsource Customer Support AI bots
• Write guidelines for the Customer Support team
• Manage Zen Desk settings and other channels
• Coordinate communication between suppliers, partners, team, and clients
• Collect feedback from clients on operations, bugs, and performance
• Organize, summarize, and report interactions with clients, traders, and suppliers during crises
• Ensure tickets are reported correctly and chats run smoothly
• Push the Product Owner and team to refine tickets related to bugs and ensure execution

Must have:

• Focus on client satisfaction
• Understanding and passion for AI tools
• Flexibility in working hours
• Organized and detail-oriented
• Ability to simplify complexity
• Excellent communication, leadership, teamwork, and influencing skills
• Experience in customer support, ideally in leadership or management roles

Why Join Us?

• Startup culture – Be part of an exciting journey from the ground up and share in our success!
• Talented and engaging team – Work alongside professionals with experience in top global companies.
• Flexible work environment – Work remotely from anywhere with a schedule that fits your lifestyle.
• Innovation-driven mindset – Be part of a constantly evolving company where your ideas can make a real impact.
• Collaborative and dynamic team – Join a group that values teamwork, creativity, and brainstorming.
• Cutting-edge technology – Work with the latest advancements in sports and data analytics.