Customer and Product Success Lead

JR Italy; Ancona; Remoto; EUR 38.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in the sports data industry is seeking a Customer and Product Success Lead in Ancona. This role includes building a Customer Support team and managing various responsibilities like client interactions, team leadership, and the development of AI tools. The ideal candidate will enjoy a flexible work environment while contributing to innovative solutions in sports analytics.

Servizi

Startup culture

Talented team

Flexible environment

Innovation

Teamwork

Latest technology

Competenze

• Experience in customer support, preferably in leadership roles.
• Understanding and passion for AI tools.
• Ability to simplify complex issues.

Mansioni

• Hire, train, and manage Customer Support agents.
• Create or outsource Customer Support AI bots.
• Write guidelines for the Customer Support team.

Conoscenze

Client satisfaction

Communication

Leadership

Teamwork

Flexibility

Detail-oriented

Descrizione del lavoro

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Customer and Product Success Lead, Ancona

Job details:

• Role: Customer and Product Success Lead
• Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus
• Budget: 45K

A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.

The company's goal is to revolutionize the sports data industry by expanding its products globally and enhancing its portfolio with cutting-edge betting solutions.

Key Responsibilities:

• Hire, train, and manage Customer Support agents, ensure quality, 24/7 coverage, and manage schedules.
• Create or outsource Customer Support AI bots.
• Write guidelines for the Customer Support team.
• Manage Zen Desk settings and other communication channels.
• Coordinate communication between suppliers, partners, team, and clients.
• Collect feedback from clients on operations, bugs, and performance.
• Organize, summarize, and report interactions with clients, traders, and suppliers during crises.
• Ensure tickets are reported correctly and chats proceed smoothly.
• Collaborate with the Product Owner and team to refine and resolve bugs.

Must have:

• Focus on client satisfaction.
• Understanding and passion for AI tools.
• Flexibility in working hours.
• Organized and detail-oriented.
• Ability to simplify complex issues.
• Excellent communication, leadership, teamwork, and influencing skills.
• Experience in customer support, preferably in leadership or management roles.

Why Join Us?

• Startup culture: Be part of an exciting journey and share in our success!
• Talented team: Work alongside professionals from top global companies.
• Flexible environment: Remote work with a schedule that suits your lifestyle.
• Innovation: Contribute to a constantly evolving company with impactful ideas.
• Teamwork: Join a collaborative, creative, and dynamic group.
• Technology: Work with the latest in sports and data analytics.