Customer Advocate Engineer

Schneider Electric; Plasencia; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Schneider Electric is seeking a Customer Experience Specialist to enhance stakeholder alignment and ensure top-notch satisfaction for customers. This role involves managing complaints, analyzing feedback, and implementing continuous improvement strategies while working in a diverse international setting with clear opportunities for career growth.

Servizi

Indefinite contract

Flexible working options

Personalized training based on career goals

Clear career development paths

Company cafeteria

Global family leave program

Competenze

• Experience handling customer complaints and ensuring resolution.
• Knowledge of quality improvement techniques.
• Communicative and proficient in customer analytics.

Mansioni

• Align stakeholders to enhance customer experience based on business priorities.
• Manage and resolve customer complaints quickly and effectively.
• Analyze customer feedback regularly to identify and address key issues.

Conoscenze

Effective Communication

Customer Focus

Collaboration and Networking

Influence and Persuasion

Quality Authority

Business Acumen

Change Management & Implementation Methodology

Customer Experience Performance

Customer Quality Analytics

Digital Acumen

Formazione

Minimum 3 years of experience in a similar role

Proficiency in English at B2 level

Strumenti

Microsoft Office Suite

Quality improvement tools

Descrizione del lavoro

• Align all the internal stakeholders to ensure an excellent Customer Experience according to Business priorities.
• Define and follow up on the improvement action plan and priorities with a continuous improvement mentality.

Main Activities

• Continuously listen to Voice of Customer and feedback related to your perimeter.
• Contribute to creating satisfaction by ensuring customer issues are well managed and ultimately prevented.
• Ensure a reliable process is operating to solve customer complaints quickly and effectively.
• Escalate customer issues to the appropriate organization when needed and support collaborative resolution in the customer's best interest.
• Regularly analyze all customer issues to identify top issues and launch projects to prevent them.
• Ensure customer complaints lead to updates in the Robustness program (PCP, FMEA, etc.).
• Lead execution of containment actions for known problems.
• Handle complaints generated by other Schneider entities to the plant.

Key Competences

• Effective Communication
• Customer Focus
• Collaboration and Networking
• Influence and Persuasion
• Quality Authority
• Business Acumen
• Change Management & Implementation Methodology
• Customer Experience Performance
• Customer Quality Analytics
• Digital Acumen
• Proficiency in Microsoft Office Suite
• Knowledge of quality improvement tools, techniques, and models
• English proficiency at B2 level
• Preferred 3 years of experience in a similar role.

What's in it for you?

• Indefinite contract
• Flexible working options
• Exciting work in an international company with opportunities to lead and contribute to various projects in interregional teams
• Personalized specialized training based on career goals
• Clear career development paths for growth through experience and exposure
• An environment where employees have equal opportunities to reach their full potential based on performance and aspirations
• Global family leave program
• Company cafeteria

Let us learn about you! Apply today.

You must submit an online application to be considered. This position will be posted until filled.

Looking to make an IMPACT with your career?

Joining Schneider Electric means embracing our values : Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork, which form the foundation of our great culture. IMPACT is your invitation to contribute to sustainability and innovation at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers—people who turn sustainability ambitions into action. Apply today to become one!

36 billion global revenue, +13% organic growth, 150,000+ employees worldwide, #1 on the Global 100 most sustainable corporations list.

Schneider Electric aims to be the most inclusive and caring company, providing equitable opportunities and fostering diversity. We uphold the highest standards of ethics and compliance, guided by our Trust Charter, which emphasizes ethics, safety, sustainability, quality, and cybersecurity. We are an Equal Opportunity Employer, committed to diversity and inclusion.

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