Customer Advocate Engineer

Schneider Electric; La Spezia; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A multinational energy management company in La Spezia is seeking a professional to enhance customer experience by driving customer centricity and resolving issues. This role requires effective communication skills and a focus on continuous improvement. You will manage customer feedback and complaints, ensuring excellent service and satisfaction. Ideal candidates will have a B2 level of English and a minimum of 3 years' experience in a similar function. Flexible working options and a comprehensive benefits package are offered.

Servizi

Indefinite contract

Flexible working options

Personalized specialized training

Clear career development paths

Global family leave program

Company cafeteria

Competenze

• Preferred 3 years of experience in a similar role.

Mansioni

• Drive Customer Centricity in entities.
• Align all internal stakeholders to ensure excellent Customer Experience.
• Define and follow up improvement action plans.
• Listen to Voice of Customer and feedback.
• Contribute to managing customer issues effectively.
• Ensure processes to resolve complaints quickly.
• Escalate issues as needed for resolution.

Conoscenze

Effective Communication

Customer Focus

Issue Resolution

Continuous Improvement

Collaboration and Networking

Influence and Persuasion

Quality Authority

Business Acumen

Change Management & Implementation Methodology

Customer Experience Performance

Customer Quality Analytics

Digital Acumen

Proficiency in Microsoft Office Suite

Knowledge of quality improvement tools, techniques, and models

English proficiency at B2 level

Formazione

3 years of experience in a similar role

Descrizione del lavoro

Job Description

Mission

• Drive Customer Centricity in entities.
• Align all the internal stakeholders to ensure an excellent Customer Experience according to Business priorities.
• Define and follow up on the improvement action plan and priorities with a continuous improvement mentality.

Main Activities

Continuously listen to Voice of Customer and feedback related to your perimeter.

Contribute to creating satisfaction by ensuring customer issues are well managed and ultimately prevented.

Ensure a reliable process is operating to solve customer complaints quickly and effectively.

Escalate customer issues to the appropriate organization when needed and support collaborative resolution in the customer's best interest.

Regularly analyze all customer issues to identify top issues and launch projects to prevent them.

Ensure customer complaints lead to updates in the Robustness program (PCP, FMEA, etc.).

Lead execution of containment actions for known problems.

Handle complaints generated by other Schneider entities to the plant.

Key Competences

Effective Communication

Customer Focus

Issue Resolution

Continuous Improvement

Collaboration and Networking

Influence and Persuasion

Quality Authority

Business Acumen

Change Management & Implementation Methodology

Customer Experience Performance

Customer Quality Analytics

Digital Acumen

Proficiency in Microsoft Office Suite

Knowledge of quality improvement tools, techniques, and models

English proficiency at B2 level

Preferred 3 years of experience in a similar role.

What's in it for you?

Indefinite contract

Flexible working options

Exciting work in an international company with opportunities to lead and contribute to various projects in interregional teams

Personalized specialized training based on career goals

Clear career development paths for growth through experience and exposure

An environment where employees have equal opportunities to reach their full potential based on performance and aspirations

Global family leave program

Company cafeteria

Let us learn about you! Apply today.

You must submit an online application to be considered. This position will be posted until filled.

Looking to make an IMPACT with your career?

Joining Schneider Electric means embracing our values : Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork, which form the foundation of our great culture. IMPACT is your invitation to contribute to sustainability and innovation at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers—people who turn sustainability ambitions into action. Apply today to become one!

36 billion global revenue, +13% organic growth, 150,000+ employees worldwide, #1 on the Global 100 most sustainable corporations list.

Schneider Electric aims to be the most inclusive and caring company, providing equitable opportunities and fostering diversity. We uphold the highest standards of ethics and compliance, guided by our Trust Charter, which emphasizes ethics, safety, sustainability, quality, and cybersecurity. We are an Equal Opportunity Employer, committed to diversity and inclusion.

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