Customer Advocate

ImageFIRST Healthcare Laundry Specialists; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading healthcare laundry service provider is seeking a sales-oriented individual to manage customer relationships and route efficiency. The ideal candidate will drive service excellence, ensuring satisfaction and promoting additional products. With a focus on safety and customer care, this position offers a dynamic work environment with competitive weekly pay and benefits.

Servizi

Weekly pay

Medical, Dental, Vision

401k (match)

Paid Time Off Package

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Competenze

• Minimum of 3 years of experience in sales or route sales.
• Valid Driver’s License with an excellent driving record.
• Ability to lift 25 pounds frequently.

Mansioni

• Manage customer relationships and ensure satisfaction.
• Drive commercial vehicle and manage route for efficiency.
• Promote and sell additional products to existing customers.

Conoscenze

Customer Relationships

Sales Strategies

Route Management

Problem Solving

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Responsibilities & Qualifications

Monday - Thursday, 1st shift

40 hours +

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.

RESPONSIBILITIES :

• Support : Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Customer Relationships : Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term.
• Route : Manage route to maximize efficiency, productivity and revenue : operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles.
• Sales : Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives.
• Load Truck : Organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books.
• Unload Truck : Check-in, empty soil carts, weigh carts.
• Account Appearance : Organization of rails, hanger racks, plastic, wet bags, posters and repaid bags.
• Truck Maintenance : Timely communication of repairs, PM, accidents.
• Paperwork : Work order preparation and follow-up, invoice accuracy, credits, collection requirements.

MINIMUM QUALIFICATIONS :

• Minimum of 3 years of experience within sales or a route sales role.
• Ability to lift 25 pounds on a frequent basis.
• Ability to drive commercial motor vehicle for up to 10 hours daily.
• High School Diploma or equivalent.
• Valid Driver’s License and Excellent Driving Record.
• Sense of direction / knowledge of area.

Company Values & Benefits

• Be Respectful : Value all we come in contact with.
• Be Remarkable : Create a positive moment with every interaction.
• Be Safe : Keep ourselves and those around us safe.
• Be Honest : Be guided by truthfulness in all we do.
Benefits :

Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Responsibilities & Qualifications

Pay : $1,000 - $1,200 / weekly

Monday - Thursday, 1st shift

40 hours +

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.

RESPONSIBILITIES :

• Support : Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Customer Relationships : Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term.
• Route : Manage route to maximize efficiency, productivity and revenue : operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles.
• Sales : Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives.
• Product Management : Load outs, inventories, quality-stains / damage, tape changes.
• Product Knowledge : Pricing, codes, colors, sizing, changes / quantities, availability, product application.
• Load Truck : Organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books.
• Unload Truck : Check-in, empty soil carts, weigh carts.
• Account Appearance : Organization of rails, hanger racks, plastic, wet bags, posters and repaid bags.
• Truck Maintenance : Timely communication of repairs, PM, accidents.
• Paperwork : Work order preparation and follow-up, invoice accuracy, credits, collection requirements.

MINIMUM QUALIFICATIONS :

Minimum of 3 years of experience within sales or a route sales role.

Ability to lift 25 pounds on a frequent basis.

Ability to drive commercial motor vehicle for up to 10 hours daily.

High School Diploma or equivalent.

Valid Driver’s License and Excellent Driving Record.

Sense of direction / knowledge of area.

Company Values & Benefits

Required Competencies :

Be Respectful : Value all we come in contact with.

Be Remarkable : Create a positive moment with every interaction.

Be Safe : Keep ourselves and those around us safe.

Be Honest : Be guided by truthfulness in all we do.

Benefits :

Weekly pay.

Medical, Dental, Vision.

Pet, Legal, and Hospital Indemnity Insurance.

401k (match).

Paid Time Off Package.

Tuition Reimbursement.

Referral Program.

Great company culture.

Collaborative team environment.

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

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