Customer Advisor (Italian-speaking) - Remote in Lisbon

Cross Border Talents; Sicilia; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a global leader in customer experience solutions as a remote customer service representative. You'll engage with customers, promote products, and ensure satisfaction while working flexible hours from anywhere in Portugal. This role offers competitive pay, performance bonuses, and comprehensive relocation support.

Servizi

Health Insurance

Meal Allowance

Transport Allowance

Relocation Support

Competenze

• Fluent in Italian (native or C2 level).
• Experience in sales or customer support is a plus.
• Comfortable with technology and digital tools.

Mansioni

• Handle inbound customer contacts via phone, email, and chat.
• Provide guidance on products and services.
• Meet sales goals while ensuring high customer satisfaction.

Conoscenze

Communication

Problem-Solving

Interpersonal Skills

Descrizione del lavoro

Location : Remote in Portugal (Lisbon-based contract)

Full Relocation Support : available for candidates relocating from outside Portugal

Are you fluent in Italian and passionate about customer service and sales in the tech industry? Join a global leader in customer experience solutions and support one of the worlds top technology brands working fully remote from anywhere in Portugal.

Position Overview

Location : Lisbon (but position is remote must reside in Portugal)

Work Schedule : Monday to Saturday (including bank holidays), 08 : 00 to 19 : 00 (rotational shifts)

Days Off : Sunday + 1 rotational day

Work Model : Fully remote within Portugal

Key Responsibilities

Handle inbound customer contacts via phone, email, and chat

Provide guidance on products and services, including feature recommendations

Drive product sales through excellent service and needs-based promotion

Support customers through the purchase process

Meet sales goals while ensuring high customer satisfaction

Record all customer interactions and transactions in internal systems

Candidate Requirements

Native or C2-level Italian

Strong communication, problem-solving, and interpersonal skills

Sales or customer support experience is a plus

Comfortable with technology and digital tools

Must be based in Portugal and legally eligible to work

Availability to work rotational shifts

Compensation

Base Salary : Competitive salary(x14 months)

Performance Bonus : Up to 225 gross / month (paid over 12 months)

Meal Allowance : 7.23 per working day (via meal card)

Transport Allowance : 20 per month

Health Insurance : Available from day 1 (monthly contribution required; becomes free after 6 months)

Reimbursement of Airfare : Up to 400 in economy class, paid at the end of the 6th month of contract

Relocation Support (for candidates outside Portugal) :

Room in a shared apartment for up to 12 months

Monthly rent : 280 (includes all utilities)

Rent deducted directly from salary

Why Join Us?

Be part of a multicultural, fast-paced team that values development, performance, and well-being. With full remote flexibility inside Portugal, structured training, and clear opportunities for growth, this is your chance to step into the tech industry with a global leader.

Dont miss out were onboarding only until early June!

If this isnt for you, but it made you think of someone, feel free to share it with them. The right doors open when we help each other find them.

Note : Details about the client and project are confidential and will be shared during the recruitment process.