Customer Advisor, Amazon Business

Amazon EU SARL (Italy Branch); Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company in Milan is seeking a Customer Advisor to engage with strategic accounts and implement procurement solutions. The ideal candidate will have over 5 years of sales experience, proficiency in Italian and English, and strong communication skills. Responsibilities include advising customers, enhancing service automation, and collaborating with cross-functional teams to meet targets.

Competenze

• 5+ years’ experience in Sales or related field.
• Italian and English language required.
• Experience in identifying, developing, negotiating, and closing large-scale contracts.

Mansioni

• Engage with strategic accounts to design solutions for procurement challenges.
• Advise on best practices for using Amazon Business solutions.
• Deliver reports on growth pipeline and customer spend adoption.
• Collaborate with teams to provide updates and insights.
• Automate service needs for customers.

Conoscenze

Verbal communication skills

Written communication skills

Independent working

Team collaboration

Negotiation skills

Problem-solving

Formazione

BA / BS degree

Descrizione del lavoro

5+ years’ experience in Sales or related field.

• Italian and English language required.
• Exceptional and effective verbal and written communication skills.
• BA / BS degree.
• Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements.
• Experience in positioning and selling innovative solutions to new customers and market segments, including procurement (direct awards, tenders, public marketplaces).
• Ability to think and work independently, as well as part of a team, on multiple projects.

Job summary

Amazon Business, the B2B marketplace on Amazon, is dedicated to developing solutions that include an expanded online store. It combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to public customers. Our goal is to reinvent and build solutions that enable business customers to buy products and services from a wide selection, across multiple devices and marketplaces.

We are recruiting top talent to make this vision a reality worldwide and join one of the most exciting and fastest-growing areas of Amazon.

The Customer Advisor will ensure recommended solutions meet our customers’ procurement needs, and will suggest approaches and alternatives suitable for their environment and industry.

Our new team member will work closely with customers to manage deployment and ensure successful adoption of our solutions.

Key job responsibilities

• Strategic Account Engagement to help customers design and implement solutions addressing their procurement challenges.
• Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions.
• Deliver accurate weekly reports on growth pipeline and customer spend adoption.
• Collaborate with sales teams and leadership to provide updates and insights.
• Focus on automating service needs for customers, working with Product Management and Technical teams to develop solutions.
• Meet or exceed targets for customer and feature spend adoption.
• Relay market needs and requirements back to internal Amazon teams, including Product Management, Technical, and Category Management teams.
• Maintain knowledge of procurement practices (e.g., contracting) and source-to-pay processes and solutions.
• Prioritize tasks and demonstrate discipline in achieving goals.
• Proven ability to influence others.
• Strong ownership, bias for action, and willingness to roll up sleeves.