CSM – Customer Success Manager (Farmer)

SoftwareOne; Assago; Hybrid; EUR 48,000 - 72,000; Full time

Job summary

SoftwareOne is seeking a Customer Success Delivery Manager in Assago, Italy, offering a hybrid work arrangement (3 days per week). You will maintain regular contact with an assigned portfolio to ensure exceptional customer experience and collaborate with Sales Operations Specialists to support customer needs.

The role emphasizes upselling, cross-selling, licensing support, and close coordination with internal stakeholders to drive end-to-end processes. English and Italian fluency are required.

Qualifications

• Experience supporting sales teams to acquire, retain, and grow customer relationships.
• Ability to manage time and priorities under tight deadlines.
• Strong relationship-building and communication skills.
• Ability to work independently, take initiative, and adapt to change.
• Professional proficiency in English and Italian.

Responsibilities

• Upsell and cross-sell with customers.
• Analyze customer needs to define cross and up-sell plans.
• Provide licensing support with cross-functional teams.
• Collaborate with Account Managers, Finance, Back Office, and Procurement.
• Drive timely escalation resolution with customers and teams.
• Develop industry knowledge through training with software publishers.

Skills

Sales support

Relationship building

Time management

Communication

Independent work

Adaptability

Bilingual EN/IT

Job description

• Do you enjoy supporting sales teams and building strong, long-term relationships with customers?
• Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
• Are you interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information

Location: Assago, Italy | Work Arrangement: Hybrid (3 days per week) | Visa Requirements: EU citizenship or valid work permit required | Language Requirements: Professional fluency in English and Italian

Role Introduction

As our new Customer Success Delivery Manager, you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes across a diverse client base.

Key Responsibilities

• Proven sales ability and experience in upselling and cross-selling.
• Analyze customer needs to define cross and up sell plans
• Provide licensing support in collaboration with cross-functional teams to address customer needs
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers

Job Requirements

Essential Requirements

• Demonstrated background supporting sales teams to help acquire, retain, and grow customer relationships
• Proven ability to manage time, priorities, and daily workload efficiently under tight deadlines
• Strong relationship-building skills with clear verbal and written communication
• Ability to work independently, show initiative, and adapt to change
• Professional proficiency in both English and Italian

Desirable Requirements

• Solid understanding of operational policies, processes, and procedures in technology solutions
• Proactive and solutions-focused mindset with strong problem-solving capabilities

Company description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for your customers.