CRM/Vault Specialist

Stemline Therapeutics; Italia; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a CRM/Vault Specialist to join their Global Marketing team. This exciting role involves managing CRM/Vault activities, supporting customer-facing teams across EU and MEA, and driving strategic initiatives that enhance user engagement and operational efficiency. The ideal candidate will have a strong background in CRM systems, particularly Veeva, and possess excellent analytical and communication skills. Join a forward-thinking company that values diversity and is committed to creating an inclusive environment for all employees, where your contributions will significantly impact the success of innovative projects.

Competenze

• 3+ years of operational expertise in CRM and Vault systems, especially Veeva.
• Strong analytical skills for data-driven decision making and process improvement.

Mansioni

• Manage CRM/Vault tasks and support customer-facing teams in EU-5 and MEA.
• Drive strategic design and rollout of CRM systems across regions.

Conoscenze

CRM expertise

Veeva CRM

Data Analysis

Project Management

Effective Communication

Technical Troubleshooting

Customer Orientation

Formazione

Degree in Marketing and Sales

Degree in Information Systems

Degree in Business Administration

Strumenti

Veeva Vault

CRM Systems

Descrizione del lavoro

Overview

CRM/Vault Specialist

Reports to CRM Manager

Opportunity

The CRM/Vault Specialist will be a member of the Global Marketing team for Menarini-Stemline, operationally responsible for Global (ex-US) CRM activities, with a focus on EU and MEA countries.

The main mission is to drive projects to support CRM/Vault related development and evolution, that resonate with the end user community whilst driving the leadership team's strategic initiatives.

The incumbent will manage CRM/Vault related tasks acting as point of contact with the regional/ markets and Commercial and Medical excellence leads.

Responsibilities

Operations and support

• Act as SME for Veeva CRM and Vault related technical and business topics.
• Support customer facing teams in EU-5 and key MEA countries in day-to-day CRM activities.
• Perform admin and configuration tasks, address and resolve issues, problems and change requests.
• Drive segmentation & targeting exercises with country commercial leadership, and if necessary, external consultants to ensure high quality impact of commercial team deployment.
• Assess, monitor and continuously enhance user adoption towards CRM and promote digital engagement.
• Enable tracking of key metrics for Commercial and Medical Excellence, provide leadership with periodic analytical progress reports and outcomes.

Project Management and Business Analysis

• Strategic design and rollout of CRM and Vault systems across EU & MEA countries, support geographic and product portfolio expansion targets through re-usable processes and ready-to-deploy systems.
• Interface between Menarini-Stemline and CRM/ Vault systems’ vendors and consultants.
• Accountable for Commercial and Medical CRM/Vault activities including the set up of business rules, with strong cross-functional collaboration with Medical and Market Access teams.
• Collaborate with country teams, including leadership, towards optimization of CRM/Vault systems.
• Propose and discuss with the leadership developments and upgrades of CRM/Vault system to ensure state of the art CRM/Vault systems in Menarini-Stemline.

Additional responsibilities

• Train and support users: Provide comprehensive training and ongoing support on CRM/Vault systems.
• Maintain knowledge base: Lead training sessions and update documentation for effective system usage.
• Optimise processes: Identify and implement improvements to streamline operations and enhance efficiency.
• Ensure compliance: Maintain adherence to policies, regulations, and security standards.

Qualifications

• Degree, preferably in Marketing and Sales, Information Systems, Business Administration and related disciplines.
• Minimum 3 years operational / technical expertise in CRM and Vault systems, in particular Veeva, and their application to the pharmaceutical industry.
• Experience with Vault systems, in a regional or global role would be a plus.
• Veeva CRM/Vault certification would be an asset.
• Project management, business analysis and analytical capabilities. Ability to understand business requirements and translate them into technical solutions.
• Data Analysis: Strong skills in analysing data to drive decisions and improve CRM processes.
• Effective verbal and written communication skills in English for training, support, and collaboration. Other European languages would be an asset.
• Ability to troubleshoot and resolve technical issues related to the CRM/Vault system. Experience in L2-L3 support is a valuable plus.
• Ability to manage multiple tasks and prioritise effectively. Self-starter with the ability to work with cross-functional teams to achieve common goals.
• Customer orientation, teamworking, collaborative and proactive aptitude.

Menarini Stemline is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.