CRM Coordinator

Artemest S.r.l.; Cagliari; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Artemest, a leading platform for Italian craftsmanship, seeks a CRM Coordinator to enhance customer engagement and retention. This role involves developing effective strategies, managing customer data, and collaborating across teams in a fast-paced, tech-oriented environment.

Servizi

Permanent contract

Professional growth and salary reviews

Training at IT events and conferences

Positive work environment with a young team

Innovative and tech-oriented workplace

Competenze

• 3-5 years' experience in CRM roles, ideally in e-commerce or digital contexts.
• Strong analytical skills and experience with data-driven customer journey design.
• Knowledge of customer retention strategies in digital contexts.

Mansioni

• Develop and implement strategies for customer engagement and loyalty.
• Manage customer database ensuring data accuracy.
• Analyze data to personalize customer experiences.

Conoscenze

Customer acquisition strategies

Data analysis

Attention to detail

CRM management

Descrizione del lavoro

Artemest is a digital destination that offers unrivalled access to the world of Italian craftsmanship and design. Serving an audience of design professionals and enthusiasts, our sophisticated platform showcases over 60,000 products designed and handmade in Italy by 1,500 of the country’s most talented artisans. Our tightly curated collection spans furniture, lighting, décor, tabletop, art, and lifestyle objects handpicked by our discerning team. Each storied piece has a unique beauty and incomparable quality that reveals the skill and knowledge of its maker.

CEO Marco Credendino and Creative Director Ippolita Rostagno launched Artemest in 2015 with a shared vision to bring the work of Italian artisans to the world stage. Headquartered in Milan, Italy, with a physical gallery, Artemest Galleria, in West Chelsea, New York, Artemest continues to grow its community while preserving Italian craft traditions.

Position

Artemest is looking for a clear thinking, organized, and enthusiastic self-starter to work as the CRM Coordinator. The position will be working closely with the broader marketing team, developing strategies and initiatives to keep our customer base active and engaged. The successful candidate is a precise, data-driven person, with a superior level of attention to details.

What will be your key responsibilities?

• Develop and implement a comprehensive strategy to increase customer engagement, retention, and loyalty across consumer and trade clients;
• Manage and safeguard our customer database, ensuring data accuracy and integrity while continuously enhancing our contact information;
• Analyze customer data to appropriately segment the customer base, creating personalized engagements and better customer experiences;
• Design and execute targeted campaigns to nurture relationships with our customers, planning both digital and physical touchpoints;
• Develop a customer loyalty program that fits a luxury brand and that is relevant for the industry;
• Collaborate with sales, marketing, product, engineering, and operations teams to constantly improve customer experience;
• Monitor and report on CRM activities.

Requirements

Who are we looking for?

• Knowledge of customer acquisition and retention strategies in digital contexts;
• Entrepreneurial mindset, with a positive can-do attitude;
• 3-5 years' experience in CRM roles, preferably in e-commerce or digital companies;
• Experience in building complex customer journeys, utilizing data to automate whenever possible;
• Strong analytical skills and exposure to multivariate testing techniques;
• Experienced in working with analytics / insight and turning it into a concrete plan;
• Demonstrable attention to detail in dealing with complex projects and time-sensitive initiatives.

Other information

What Artemest offers :

• Permanent contract;
• Salary offer depending on the candidate’s experience and expertise;
• Professional growth and salary review based on skills’ improvement;
• Working in an international context, in collaboration with a technology remote team;
• Training and updating through participation at IT events and conferences;
• Positive Workplace. We’re a young team (29 on avg.) that works in harmony and with extreme passion;
• Go beyond base responsibilities and make things happen. We’re always looking for people eager to step up their tasks and skills;
• Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury.

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