CRM Associate Manager

SISAL; Milano; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading gaming and betting company in Milan is seeking a Dynamics 365 CRM Developer to join their team. This role focuses on managing B2B and B2C reporting and involves innovative projects that shape customer experience. The ideal candidate has over 4 years of experience in CRM development and is proficient in both English and Italian. This position offers a hybrid work model along with various benefits including a permanent contract and continuous learning opportunities.

Servizi

Permanent contract

Hybrid work

Company-Owned Devices

Meal Allowance

Supplemental Health Insurance

Online meditation courses

Continuous learning opportunities

Support for parents and mothers

Volunteering during hours

Competenze

• At least 4 years of experience in Dynamics 365 CRM development.
• Excellent knowledge of Dynamics CRM, especially in Customer and Field Service modules.
• Proficient in both spoken and written English and Italian.

Mansioni

• Join the CRM / MS tools development team.
• Manage B2B and B2C reporting directly for CRM.
• Involvement in innovative projects shaping customer experience.

Conoscenze

Dynamics 365 CRM development

Customer and Field Service modules

Process analysis

CRM strategies optimization

Proficient in English and Italian

Formazione

Degree in Computer Science or related field

Strumenti

Dynamics CRM

PowerPlatform

PowerAutomate

Microsoft Office

Process design tools

Descrizione del lavoro

About us :

Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.

As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator, with a portfolio of globally recognized brands and listed on the London and New York stock exchanges.

The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment.

What you’ll do :

• You will join the team of CRM / MS tools development and in particular in the business / management of B2B and B2C reporting directly to CRM Manager.- You will have the opportunity to be involved in innovative and strategic projects that will directly shape the customer experience and contribute to the long-term success of the company. Your work will have a tangible impact on the evolution of our CRM strategies and the growth of our business, providing you with a platform to showcase your creativity, analytical skills, and leadership abilities.

Who you are :

You have at least 4 years of experience in Dynamics 365 CRM development;- You have a degree in Computer Science, Information Systems, or a related field;- You have excellent knowledge of Dynamics CRM especially in Customer and Field Service modules and drafting of analysis documents and process flows;- You are proficient in English and Italian, both spoken and written;- You are a motivated, results-oriented professional with a passion for process analysis and optimization of CRM strategies;- You know Dynamics CRM, PowerPlatform, PowerAutomate, Microsoft Office and process design tools (for example Enterprise Architect).

Preferrably, you also have :

Previous experience in consulting companies in the same role;- Basic knowledge of chat and IVR systems (nice to have).

What we offer you / you can expect from us :

Permanent contract;- Hybrid work;- An inclusive place to work;- Company-Owned Devices : laptop and business mobile phone;- Meal Allowance;- Supplemental Health Insurance.

Looking for a role that can support your learning and career goals :

Psychological well-being : online meditation courses, medical online service, counselling service thanks to the support of certified psychologists and coaches;- Continuous learning for soft and hard skills (es. learning platform; managerial learning to be fully exploited thanks to FlexiLearning, which allows you to dedicate at least 4 hours per month for your professional growth);- Support for parents, children and financial aid for mothers;- Volunteering during your working hours.

Equal Opportunity

Location : Italy, Milan, Turin.