CRM Administrator, HubSpot

Flipp; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading retail technology company in Milan is seeking a CRM Administrator to manage its HubSpot CRM. The ideal candidate will have 3–5 years of experience in CRM administration, excellent problem-solving skills, and the ability to collaborate across departments. Responsibilities include user management, data quality assurance, and enhancing the CRM system for better performance. Join a dynamic team committed to innovation and growth.

Competenze

• 3–5 years of hands-on HubSpot CRM administration experience.
• Proficiency in HubSpot Sales Hub and Marketing Hub features.
• Ability to design and maintain effective dashboards and automation workflows.

Mansioni

• Serve as the primary administrator for HubSpot CRM.
• Troubleshoot HubSpot issues and escalate when necessary.
• Support User Acceptance Testing (UAT) planning and execution.

Conoscenze

HubSpot CRM administration

Workflow automation

Data management

System configuration

Cross-functional collaboration

Strumenti

Salesforce

Dashboards

Descrizione del lavoro

Overview

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of shoppers daily. We help people make smarter shopping decisions with autonomy and accountability. Our Shopper Consideration Platform enables retailers and manufacturers to create digital experiences from savings and deals content, aiding shoppers in deciding what to buy and where to buy it.

At Flipp, you\'ll work with hungry, humble, highly intelligent and other-centered teammates. We challenge ourselves, learn by doing, and grow by developing new skills and perspectives. This role blends technical CRM administration with business partnership to support the broader sales technology strategy across the organization.

We are looking for a CRM Administrator, HubSpot to act as the primary administrator for our HubSpot CRM, while supporting the broader sales technology strategy across the organization. The role will also bring transferable skills to support Salesforce administration and future migration efforts as the CRM ecosystem evolves.

The right candidate will thrive in a collaborative environment, translating business needs into effective CRM solutions while maintaining a focus on adoption, data quality, and end-user experience.

Responsibilities

• Serve as the primary administrator for HubSpot CRM, including user management, configuration, workflow automation, and data quality.
• Troubleshoot and debug HubSpot issues, escalating to vendors or technical teams when required.
• Apply transferable CRM skills to assist with Salesforce administration and configuration, where applicable.
• Act as a key contributor in gathering and documenting business requirements for HubSpot enhancements.
• Support solution design discussions, ensuring technical configurations align with business objectives.
• Contribute to User Acceptance Testing (UAT), including test script creation, execution tracking, and feedback resolution.
• Identify and recommend process improvements to increase efficiency, accuracy, and adoption of HubSpot.
• Develop training materials, documentation, and user guides to support system changes and best practices.
• Act as an internal advocate for the effective use of CRM tools and data.
• Build and maintain dashboards and reports in HubSpot that provide visibility into pipeline, activity, and performance metrics.
• Collaborate with analytics teams to ensure data is accurate, consistent, and aligned to business reporting standards.

Qualifications

• 3–5 years of hands-on HubSpot CRM administration, including workflow automation, data management, and system configuration.
• Proficiency in HubSpot CRM, including Sales Hub and Marketing Hub features.
• Ability to design and maintain dashboards, reports, and automation workflows.
• Familiarity with Salesforce administration best practices.
• Proven track record in requirements gathering and translating business needs into functional CRM solutions.
• Experience planning, managing, and executing User Acceptance Testing (UAT).
• Experience working cross-functionally with Sales, Marketing, and Finance teams.

Our commitments and how to apply

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are proud to be a welcoming space for employees of every background. We are committed to providing accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

A member of our recruitment team will respond to you in the coming weeks.

Here\'s how to apply: If you\'re interested in working with us on the future of shopping, fill out the fields below and submit your application. We value growth potential and attitudes as highly as experience and skill. Flipp is a world-class learning organization that supports growth and development.

Note on data privacy

If you apply for this position, your data may be shared within our corporate group for evaluation purposes. For details, refer to our privacy policies and disclosures available on request.