Critical Operations Technician (NOC)

Stackinfra; Italia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading data center company in Italy seeks a Critical Operations Technician (NOC) to support customers with internet services. This entry-level role involves high-quality troubleshooting, effective communication, and coordination with various entities. Ideal candidates will possess strong organizational skills, proficiency in ticketing systems, and knowledge of data center infrastructure. The position offers a full-time contract in the IT sector.

Competenze

• Entry-level position requiring skills in troubleshooting and customer support.
• Strong organizational skills and ability to meet deadlines.
• Effective communication skills to simplify complex issues.

Mansioni

• Provide end-to-end support for issues related to internet services.
• Serve as the primary contact for network investigations.
• Monitor internal networks and coordinate troubleshooting actions.

Conoscenze

Knowledge of data center infrastructure

Ability to troubleshoot hardware and Layer 1 connectivity issues

Excellent communication and interpersonal skills

Proficiency in Microsoft Office Suite

Understanding of network topologies

Strumenti

Ticketing systems

Network monitoring software

Descrizione del lavoro

Join to apply for the Critical Operations Technician (NOC) role at STACK Infrastructure.

1 week ago - Be among the first 25 applicants.

Job Purpose:

The purpose of this position is to act as the primary contact for customers engaging with the STACK Team. The NOC Technician is responsible for investigating issues related to CORE ordered and STACK Italy internet services, providing support, and delivering high-quality service to STACK customers.

Tasks:

1. Provide high-quality, timely, and accurate end-to-end support within the designated functional area, including communication via phone, email, and documentation in the ticketing system.
2. Serve as the primary point of contact for network investigations.
3. Diagnose and resolve internet circuit trouble reports.
4. Coordinate with various carriers to effectively resolve issues for STACK customers.
5. Monitor STACK internal networks using various applications.
6. Coordinate troubleshooting actions with customers effectively.
7. Document all actions and time spent accurately.
8. Follow and coordinate workflows, acting as the information hub for STACK.
9. Contribute to the optimization of internal network management and NOC processes.
10. Create Network MOP/SOP and Courtesy Access Requests.
11. Manage Meet Me Cage Requests.
12. Create and monitor alarm/alert events.
13. Interpret, investigate, and resolve network and environmental alerts.

Skills and Qualifications:

• Knowledge of data center infrastructure.
• Ability to troubleshoot hardware and Layer 1 connectivity issues, including hardware maintenance.
• Familiarity with Field Replaceable Units (FRUs) across multiple hardware platforms and media types.
• Proficiency with ticketing systems.
• Excellent communication and interpersonal skills.
• Ability to interact effectively at all organizational levels.
• Strong organizational skills and ability to meet deadlines.
• Clear and effective written and verbal communication, simplifying complex issues.
• Proficiency in Microsoft Office Suite.
• Understanding of network topologies.
• Experience with equipment terminal access and network monitoring software.

If you're interested, please apply.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services, IT Consulting, Data Infrastructure, and Analytics

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Note: The job posting appears current; no indication of expiration is present.