Credit Specialist | Energia & Gas | Con esperien

Job Opportunity: Credit Recovery Specialist

Location: Pavia, Italy

Green SpA, established in 1997 and transformed into a Multiutility in 2022, offers a range of services including fixed and mobile telephony, internet/fiber connectivity, and energy services. We are strengthening our Credit Recovery team and are seeking a dedicated professional to join our Customer Accounting & Credit Recovery Area.

The selected candidate will be responsible for:

1. Managing relationships with delinquent customers through phone, video calls, and email to encourage payment and recover debts.
2. Engaging in phone collections and negotiations with major clients and condominium administrators, proposing recovery actions aligned with Credit Policy.
3. Handling installment requests, monitoring compliance with payment deadlines, and following up on missed payments.
4. Monitoring customer credit aging to initiate supply suspension procedures when necessary.
5. Providing timely and comprehensive responses to customer inquiries to resolve issues related to unpaid debts.
6. Assessing potentially reliable customers for legal or recovery actions.
7. Preparing data extracts, analyses, and reports on activities and delinquency status.
8. Collaborating with various company departments to address credit recovery issues.

Essential Requirements

• Degree in Economics and Commerce, Technical Commercial Diploma, or related fields.
• At least 2 years of experience in similar roles within the energy sector.
• Excellent proficiency in Microsoft Office, especially Excel.
• Knowledge of accounting principles.
• Strong analytical and problem-solving skills.
• Ability to work independently, prioritize tasks, meet deadlines, and manage workload effectively.
• Result-oriented mindset.
• Customer-focused attitude.
• Excellent interpersonal skills and team spirit.
• Proactive, resourceful, and precise with a high degree of confidentiality.

Additional Details:

• Employment Type: Permanent, CCNL Commercial sector.
• Workplace: Milan.
• Full-time position.
• Compensation based on skills and experience.