Country Manager

Butternut Box; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a dynamic Country Manager to lead its expansion in Italy. This role involves spearheading the launch of a fresh pet food brand, focusing on building a high-performing team and delivering exceptional customer experiences. As a leader, you will drive strategic growth while nurturing a culture that embodies core values. This is a unique opportunity to make a significant impact on the pet industry, ensuring that dogs across Italy receive the best nutrition while fostering a supportive workplace. Join a mission-driven team and help reshape the future of pet food!

Competenze

• Proven experience in a growth-focused leadership role in eCommerce or D2C.
• Fluency in Italian and English is essential.

Mansioni

• Lead the launch and operations of Butternut in Italy.
• Build and nurture a high-performing local team.
• Own the Italian P&L and ensure sustainable growth.

Conoscenze

eCommerce expertise

Leadership

Customer experience focus

Bilingual (Italian and English)

Relationship building

Descrizione del lavoro

We’re thrilled to bring Butternut Box to Italy and we’re searching for an inspirational and strategic leader to spearhead this exciting journey. As our Italy Country Manager, you’ll be at the helm of our expansion, transforming Butternut Box into a household name for dog owners across Italy. Your mission? Establish Butternut as the leading D2C subscription fresh pet food brand in Italy while staying true to our core values of care, quality and customer delight.

This role is about building, leading and growing. You’ll own the market entry strategy and drive sustainable business growth, balancing both top and bottom line success. To excel, you’ll need eCommerce/D2C expertise, a deep understanding of Italian consumers and an unwavering commitment to delivering an exceptional customer experience. You'll have the autonomy to build and nurture a high-performing team, shaping a culture that embodies our values. A natural leader, you know when to coach, when to mentor, and when to empower, ensuring your team thrives in a dynamic and fast-paced environment.

This isn’t just a job, it’s an opportunity to reshape the pet industry in Italy and make tails wag nationwide. As our Italy Country Manager, you’ll have the opportunity to build something special from the ground up - making a real difference for dogs and their owners while growing a supportive and values-driven team.

A bit about us:

At Butternut Box, we put the food back into dog food. We believe dogs deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we make freshly prepared dog food. Cooked like you would at home. Delivered in perfect portions. As a B-Corp certified company; you can be sure you are joining a sustainable company who care about our people, product and our impact on the environment.

Our mission is to help dogs live healthier, happier and longer lives whilst leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave) hand-delivered the first Butternut Box, we now feed a lot of dogs across the UK, Ireland, Germany, Belgium, Netherlands & Poland - but we want to feed dogs everywhere. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

In this role, you will…

• Lead the launch and operation of Butternut in Italy, driving hands-on execution, overseeing day-to-day operations and shaping the commercial strategy.
• Build and nurture a high-performing, supportive and inclusive local team, empowering them to do their best work while fostering a sense of belonging to our other Butternut locations.
• Develop deep connections with our UK team (‘Box Office’) and other Country Managers in Europe (Netherlands, Germany & Poland), ensuring a seamless alignment of our mission, culture, and ways of working.
• Live and breathe the Butternut values. Consistently putting the customer first in your decision making, ensuring they always have the best possible experience.
• Bring the Butternut brand to life in Italy, tailoring it to resonate with the local audience while maintaining our core messaging.
• Own the Italian P&L, balancing sustainable growth with thoughtful investment in the market.
• You are bilingual, fluent in both Italian and English.
• You bring strong experience in a growth-focused, commercial, or leadership role, ideally in eCommerce or D2C, with a customer-first mindset.
• You lead with empathy, knowing how to balance coaching and mentoring to create a positive and collaborative team culture.
• You’re a natural relationship-builder, able to connect with teams across different locations and build strong partnerships.
• You thrive in a dynamic environment, embracing challenges with confidence and a solutions-oriented mindset.
• You are excited about joining a mission-driven company that genuinely cares about its customers - both two and four legged!

️A few things to note:

• Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
• As our business has grown so has our responsibility to our community, our planet and our business. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance.
• We're not looking for agency support with this role.
• The interview process involves a trip to the UK to visit our leadership team at our HQ.

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