Costumer Service L.68/99 The Mall Outlet (Leccio-Reggello)

Buscojobs; Toscana; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A dynamic company seeks an individual to manage Tax Free Form refunds for international travelers. The role demands strong customer service skills, fluency in English, and integrity in handling cash. You will ensure customer satisfaction through efficient transaction processing and fraud prevention in a cooperative environment.

Competenze

• Experience in customer contact or retail is helpful.
• Fluency in English is mandatory.
• Other languages like Chinese, Russian, Arabic are beneficial.

Mansioni

• Verify and refund Tax Free Forms.
• Prevent refunding mistakes and fraud.
• Prepare reports as needed.

Conoscenze

Fluency in English

Customer service dedication

Trustworthiness

Attention to detail

Formazione

Commercial background (helpful)

Descrizione del lavoro

• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant’s policies, guidelines and procedures

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

• Reporting line : Manager
• Mainly cooperates with : Peers at same and other Refund
• Quality Assurance
• Processing
• Refund & Security Manager

Background and Education

• Helpful : a commercial background
• Helpful : experience in face to face customer contact
• Helpful : airport, retail or front office experience

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance : Chinese, Russian, Arabic
• Must be dedicated to service and customer satisfaction
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Must be nimble but thorough