Costumer service L.68/99 The Mall Outlet (Leccio-Reggello)

JR Italy; Firenze; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading company in the tax refund sector, located in The Mall Outlet in Firenze, seeks a dedicated Customer Service professional. The role involves ensuring customer satisfaction through effective management of tax refund processes, requiring fluency in English and skills in cash handling. Join a collaborative team where your service-oriented attitude will make a difference.

Competenze

• Helpful: commercial background or experience in customer contact.
• Must be dedicated to service and customer satisfaction.
• Fluent in English required; knowledge of Chinese, Russian, or Arabic is a plus.

Mansioni

• Verify and refund Tax Free Forms to international travelers.
• Ensure a satisfactory experience for customers.
• Prepare reports and prevent refunding mistakes.

Conoscenze

Customer Service

Fluency in English

Trustworthy

Service Orientation

Formazione

Commercial Background

Descrizione del lavoro

Social network you want to login/join with:

Costumer service L.68/99 The Mall Outlet (Leccio-Reggello), firenze

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Client:

Global Blue

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

354054898471822950433711

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Main duties and responsibilities

• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant’s policies, guidelines and procedures

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

• Reporting line: Manager
• Mainly cooperates with: Peers at same and other Refund
• Quality Assurance
• Processing
• Refund & Security Manager

Background and Education

• Helpful: a commercial background
• Helpful: experience in face to face customer contact
• Helpful: airport, retail or front office experience

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance: Chinese, Russian, Arabic
• Must be dedicated to service and customer satisfaction
• Must be trustworthy to handle large amounts of cash