CORE (Communications) Agent

fourseasons; Campania; On-site; EUR 36,000 - 57,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with employer matching

Paid time off

Complimentary hotel stays worldwide

Wellbeing initiatives

Diversity & inclusion

Employee meals and beverages

Tuition reimbursement

Job summary

Four Seasons is seeking a courteous guest services professional to answer phone inquiries, page requests and faxes, directing guests with warmth to the right extensions. You will uphold the brand’s hospitality standards and ensure efficient service for every guest.

You will manage guest interactions with professionalism, assist with hotel services, and operate the telephone switchboard, computer systems and guest communications.

Qualifications

• Ability to read, write and speak English.

Responsibilities

• Answer phone inquiries efficiently and courteously.
• Assist guests with requests related to hotel services and facilities.
• Operate and monitor telephone, computer systems, and guest communications.
• Support co-workers and supervisors in a team environment.
• Respond to safety and emergency situations professionally.

Skills

English fluency

Customer service

Hospitality

Flexibility

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples.

Honoring local heritage and artfully reimagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do:

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.
• Work harmoniously and professionally with co-workers and supervisors.
• Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.
• Accepts and delivers wake‑up calls, messages and facsimiles in a timely manner.
• Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, and Reservationists.
• Perform other duties or projects as assigned by hotel management and staff.

What you bring:

• Ability to read, write and speak English
• Passion for providing genuine customer service
• A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.

What we offer:

• Lucrative salary!
• Market‑leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affir​mative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affir​mative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Affir​mative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf